We are currently looking for an enthusiastic and highly motivated person to coordinate the requirements of the Keri Door Security Access system at GWH and support the wider Health, Safety, Fire and Security team as required by Team Manager.
You will be required to work autonomously within agreed parameters within the GWH Organisation, exercising a large measure of independent judgement and use of initiative, including the prioritisation of own workload whilst liaising with the Health & Safety team, Serco Security and Helpdesk as well as the Keri maintenance contractor alongside a variety of administrative tasks which includes but not exclusive to minute taking, preparation of meetings, analysis of data as required by Team Manager.
The successful post holder should possess excellent organisational and initiative skills, able to work proactively and methodically under pressure, manage multiple priorities and is an excellent communicator.
This post is based on the GWH site 5 days per week with flexibility when agreed.
Responsibilities:
1. Investigate reported faults with the Keri system. Make a risk-based decision as to whether the fault requires an emergency 4-hour call-out response from the Keri Maintenance provider on-call Engineer or whether it can wait until next day.
2. Log and monitor the maintenance provider response using admin systems in place ensuring that the response is as required and completed to the user’s satisfaction. Keri Coordinator will manage the call log register on H&S T drive to ensure Serco reported jobs are followed up to completion.
3. Manage the ‘Authorised Signature list’ and audit to ensure Serco are using it efficiently to enable correct ID Badge access levels.
4. Obtain a leavers list from ESR of staff leavers and provide this to the SERCO helpdesk with a monthly list of unused Keri cards, for cards that have not been used for 90 days or more. Also, monitor and audit the Help Desk that the process is up to date and running efficiently.
5. Constantly monitor and follow up on routine daily activities and respond proactively to any system faults identified before actual failures reported to Helpdesk by users.
6. Carry out a morning visit to the SERCO helpdesk to understand any concerns from the previous night as well as any outstanding concerns.
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
Service: We will put our patients first.
Teamwork: We will work together.
Ambition: We will aspire to provide the best service.
Respect: We will act with integrity.
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