Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshirePrincipal Operational Delivery Lead - Fraud About the role
You’ll also be responsible for engaging with external stakeholders, where you’ll be active in the industry, staying well connected and up to date with the landscape for the business area.
Reporting to the Fraud Operations Manager, you’ll have the opportunity to lead a team of specialists within our Fraud department. You’ll lead our Team Managers, and have oversight of our Fraud Investigations Team, and also our Fraud Subject Matter Experts (SME’s). Support your team with coaching and developing of their teams using recognised coaching models, and carry out coach the coach sessions to continually improve Team Manager performance
Effectively manage your team to deliver against KPIs to ensure that performance levels are maintained
Support your team with management of both capability and conduct within their teams
Demonstrate leadership skills and support the Operations team’s vision, to deliver great outcomes for both our customers and business
Deal with external threats, supporting the team that investigate High value, complex and organised fraud
Protect Capital One and its customers against fraud losses by providing insight into fraud trends, risks and threats
Prepare the business and its processes to deliver defence strategies using case investigation and intelligence
Pursue any Individual or organisation suspected of committing fraud against Capital One and by extension its customers by complex case Investigation and maintaining links with industry and Law enforcement
Ability to work cross-functionally with lots of stakeholders to drive critical business decisions
~ Leading and coaching others to performance against key operational metrics, using recognised coaching models
A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.
A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus
Recognise and reward great performance
Experience in management of Fraud
Capital One is committed to diversity in the workplace. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.Capital One Financial is made up of several different entities. Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.