South Central Ambulance Service NHS Foundation Trust
Imagine a large tree has fallen on your child and they're trapped, screaming and helpless unable to move, or your friend collapses in front of you and they're no longer breathing. Do you have the ability to be logical when those around you are lost in the middle of a crisis? Can you be the calm, soothing, and level-headed influence when we help new parents welcome their children to the world?
Please use the link below to watch our video about the Emergency Call Taker role.
Watch our video
Main duties of the job
As an ambulance Emergency Call Taker here at SCAS based in Otterbourne, near Winchester, Hampshire, you could be the last voice that someone hears, as well as the first. In 2022, Emergency Call Takers at SCAS helped deliver 48 babies and successfully resuscitated 161 patients at the scene of an emergency. You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate.
About us
Benefits for this role include:
* Full training and support when you join and ongoing throughout your employment with us.
* Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
* Enrolment into the NHS Pension Scheme.
* Access to continual professional development and opportunities within SCAS and the NHS.
* Occupational Health support along with an Employee Assistance Programme.
* NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
* Staff networking and support groups.
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services. We serve a population of over 7 million and answer over 500,000 urgent calls a year.
Job responsibilities
Disability support
If you have any queries relating to disability and the role or recruitment process, get in touch at EOC.recruitment@scas.nhs.uk
If you are interested in a rewarding, yet demanding role where each day you make an impact to our patients care, then submit your application now!
Person Specification
Qualifications & Training
* Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience
Knowledge & Experience
* Experience of working in a customer focused environment
* Experience of using a computerised system
* Geographical knowledge of the Operational area
* Experience of working in a call centre
* Experience of working rotating shifts
* Previous NHS experience
* Previous experience of patient care
* Attention to detail and accurate data entry skills.
* Ability to use communication and computerised systems.
* Map reading.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
South Central Ambulance Service NHS Foundation Trust
£24,071 to £25,674 a year Pro rata per annum
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