Nursery: Bright Horizons Oak Lane Day Nursery and Preschool
Salary: Starting from £27,781.08 per annum (dependent on qualification/s and experience)
Location: Twickenham and surrounding areas
We are looking for a full-time Regional Administrator to join our Bright Horizons South West London Region. You will be responsible for supporting a number of lovely nurseries with their administration across South West London. You will be primarily based at our Oak Lane Nursery in Twickenham but with responsibility for surrounding nurseries from Chiswick to Egham, so travel to various sites is a requirement.
What we can offer you:
Our benefits include, but are not limited to:
* Above industry standard salary, with annual salary reviews
* Discounted childcare of 40% for first child (T&C Apply)
* Up to 33 days holiday per year, with the option to buy additional days
* Smart Health access, including 24/7 access to Virtual GP appointments, fitness programmes and mental health support
* Financial support through early access to wages, low-interest debt consolidation loans and a wide variety of discounts across high street brands, travel, utilities and days out
* Development programme access for every stage of your career, tailored to your individual journey, with opportunities across our network of nurseries
* Access to our Future Leaders programme, preparing you to step into a Room Leader position
* Employee Appreciation throughout the year including our annual Awards of Excellence galas
What you’ll be doing:
* Lead parent outreach initiatives to increase nursery utilisation and memberships.
* Support the manager with new nursery places, extra sessions, and booking changes.
* Assist parents with financial queries and offer solutions.
* Manage backup care bookings and enquiries.
* Ensure Redfish system is up to date and accurate.
* Coordinate monthly invoice runs and encourage use of the parent portal.
* Collect monthly invoice debt and manage payment plans.
* Administer funding and headcount tasks with the funding team.
* Support the Nursery Manager with administrative tasks and client reports.
* Attend local authority NEG training sessions.
What we’re looking for:
* Proven track record in delivering outstanding customer service.
* Ability to resolve customer issues and make independent decisions.
* Strong organisational skills and ability to work in a fast-paced environment.
* Proficient in Word, Excel, PowerPoint, and data entry.
* Experience in an Early Years administrative role.
* NVQ in Business Administration or equivalent (Desirable).
Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. Please note, due to our sector all roles are subject to an Enhanced DBS.
We look forward to receiving your application!
If you experience any problems, please email europe.recruitment@brighthorizons.com and we will be happy to help.
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