Our client, a leading property developer with a strong presence and numerous exciting developments in the Bury St. Edmunds area, is looking for a proactive and experienced Customer Care Coordinator to join their team. This is a fantastic opportunity for an individual with a passion for customer service and a desire for growth within a reputable company.
Responsibilities
Key Responsibilities:
1. Customer Interaction: Act as the main point of contact for customers, managing inquiries and concerns related to property developments in the area.
2. Issue Resolution: Coordinate with other departments to resolve customer issues efficiently, keeping them informed every step of the way.
3. Database Management: Maintain accurate and up-to-date records of customer interactions in the CRM system.
4. Process Improvement: Identify and suggest improvements to enhance the customer journey and experience.
Candidate Requirements
1. Customer Service Experience: A background in customer care is essential, ideally in property or a related field.
2. Excellent Communication Skills: The ability to empathize with customers while effectively managing and resolving issues.
3. Strong Organizational Abilities: Able to handle multiple cases, prioritize, and ensure timely follow-ups.
4. Team Player: A positive attitude with a commitment to supporting colleagues and contributing to a collaborative team environment.
Application Information
If you’re looking to make an impact in customer care within the property sector, this could be the ideal role for you!
Give us a call on 02070027878 or drop an email to james.goskie@cscrecruitment.co.uk and we can arrange a time that is good for you.
Apply now!
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