The Surrey Pension Team have started a new chapter with a refreshed vision and mission and ambitious plans for the future.
* Our vision: To provide our customers with a better tomorrow
* Our mission: To responsibly deliver a first-class customer experience by ensuring that we deliver the right benefits and services to the right people at the right time
We are looking for a Service Level Manager to codify our relationship with Surrey County Council (SCC) in order to ensure that we have agreed service provisions, costings, service and operational level agreements. Reporting to the Head of Change Management with a dotted line to the Head of Accounting and Governance for the Surrey Pension Team, you will be responsible for:
* Working with functional leaders and the Senior Leadership team to define the service and systems that are required both now and for the future
* Determining what's required to close gaps between business requirements and available services
* Obtaining detailed breakdowns of cross charges from SCC for services and systems received currently
* Benchmarking cross charge with other Local Government Pension Schemes and external third-party providers
* Defining owners both in SCC and SPF for the identified services and systems
* Developing a SPF service and system catalogue detailing the current provisions, costing and the desired provisions including higher level service level agreements, operational level agreements and performance metrics
* Leading negotiation with SCC drawing upon support from owners of each service/system within SPF to ensure that there are aligned, accurate and cost effective agreements in place
* Reporting progress to the Senior Leadership team via tailored reports
Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following
* Knowledge and hands on experience in service level management and customer relationship management
* Demonstrated experience in creating targeted communication and ability to report complex issues in a simple report format to a range of audiences
* Ability to work credibly with colleagues at all levels across the organisation and externally
* Strong verbal and written communication and influencing skills
* Proficiency in business management, statistics, analytics, and spreadsheet software such as Excel
* Great organisational, project and time management skills
This role has a starting salary of £45,680 per annum, based on an 36 hour working week. This is a 6-month secondment opportunity.
We are excited to be hiring a new Service Level Manager to join our fantastic Pensions Team. This role is based at Dakota, Weybridge, however this role is open to remote working meaning you are required in the office 2 days per week. Rewards and Benefits
* 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
* Option to buy up to 10 days of additional annual leave
* An extensive Employee Assistance Programme (EAP) to support health and wellbeing
* Up to 5 days of carer's leave per year
* Paternity, adoption and dependents leave
* A generous local government salary related pension
* Lifestyle discounts including gym, travel, shopping and many more
* 2 paid volunteering days plus 1 team volunteering day per year
* Learning and development hub where you can access a wealth of resources