Job summary We are looking for a highly accomplished manager with excellent interpersonal and leadership skills to join our well established practice. The successful candidate will be a well-rounded manager, business minded with a strategic vision whilst also supporting and developing the team and promoting wellbeing. They will be responsible for the business aspects of the practice and oversee the operational functions, balancing the needs of the practice with the constant changes in primary care. They will have experience of managing teams, finance, compliance and be confident and capable in the areas of HR. Supported by a wide ranging administrative team and working closely with the Management GP Partners, they will provide advice to the partnership and ensure the practice meets its contractual requirements. Although experience of working in general practice is desirable, we welcome applications from experienced Managers who can demonstrate that they have the skills in the areas required. Main duties of the job To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance and ensuring the practice achieves its long-term objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with contractual requirements and CQC regulations. Please see Job Description About us We have 8 partners and experienced clinical and non-clinical teams, providing care to over 15,800 patients. Please see practice website - www.trmc.co.uk Date posted 28 February 2025 Pay scheme Other Salary £50,000 to £60,000 a year Dependent on Experience Contract Permanent Working pattern Full-time Reference number A2974-25-0002 Job locations 12-16 Taunton Road Bridgwater Somerset TA6 3LS Job description Job responsibilities Job Description Job title Practice Manager Accountable to Partners Hours per week 37 hours Job purpose To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance and ensuring the practice achieves its long-term objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with contractual requirements and CQC regulations. Primary responsibilities a) Overseeing the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities. b) Manage the HR functions, including recruitment, relevant checks, contractual issues, appraisals, performance management, disciplinaries etc. c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. d) Ensure employment law and legislation is adhered to. e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working. f) Provide support and advice to the partnership. g) Keep up to date with developments and changes within primary care. h) Manage the financial aspects of the practice, including budgeting and forecasting and ensure accurate record keeping. i) Liaise with the accountant and ensure year end accounts are prepared in a timely manner j) Manage the preparation of the monthly payroll (outsourced) and pensions, ensuring accurate reporting and submissions and liaising with the payroll supplier. k) Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners. l) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met. m) Oversee the significant event and complaints processes, in line with current legislation and guidance. n) Manage contracts and maintenance for services and equipment. o) Oversee the review and update of all practice policies and procedures. p) Lead and coordinate projects within the practice. q) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT). r) Coordinate the practice development plan and business continuity plan. s) Produce business cases for new services, as required. t) Ensure on-going CQC compliance. u) Ensure the practice maintains compliance with its NHSE contractual obligations. v) Provide advice and support to the staff and the partnership to ensure effective team working. w) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date. x) Facilitate partners and practice meetings and maintain an up-to-date action plan. y) Support the management of the Patient Participation Group. z) Oversee the management of estates and facilities, including health and safety aspects and risk assessments. Job description Job responsibilities Job Description Job title Practice Manager Accountable to Partners Hours per week 37 hours Job purpose To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance and ensuring the practice achieves its long-term objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with contractual requirements and CQC regulations. Primary responsibilities a) Overseeing the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities. b) Manage the HR functions, including recruitment, relevant checks, contractual issues, appraisals, performance management, disciplinaries etc. c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. d) Ensure employment law and legislation is adhered to. e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working. f) Provide support and advice to the partnership. g) Keep up to date with developments and changes within primary care. h) Manage the financial aspects of the practice, including budgeting and forecasting and ensure accurate record keeping. i) Liaise with the accountant and ensure year end accounts are prepared in a timely manner j) Manage the preparation of the monthly payroll (outsourced) and pensions, ensuring accurate reporting and submissions and liaising with the payroll supplier. k) Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners. l) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met. m) Oversee the significant event and complaints processes, in line with current legislation and guidance. n) Manage contracts and maintenance for services and equipment. o) Oversee the review and update of all practice policies and procedures. p) Lead and coordinate projects within the practice. q) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT). r) Coordinate the practice development plan and business continuity plan. s) Produce business cases for new services, as required. t) Ensure on-going CQC compliance. u) Ensure the practice maintains compliance with its NHSE contractual obligations. v) Provide advice and support to the staff and the partnership to ensure effective team working. w) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date. x) Facilitate partners and practice meetings and maintain an up-to-date action plan. y) Support the management of the Patient Participation Group. z) Oversee the management of estates and facilities, including health and safety aspects and risk assessments. Person Specification Qualifications Essential Literacy and numeracy skills sufficient to manage a small to medium sized business. Desirable Educated to degree level in healthcare or business. Leadership and/or management qualification. Skills, Personal Qualities and Other Requirements Essential Ability to negotiate opportunities to enhance service delivery. Excellent communication skills (written, oral and presenting). Strong IT skills (generic). Excellent leadership skills. Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment. Effective time management (planning and organising). Ability to network and build relationships. Effective problem-solving and analytical skills. Ability to develop, implement and embed policy and procedure. Ability to motivate teams, enhance morale and maintain a positive working environment. Trustworthy and loyal. High level of integrity. Polite and confident. Flexible. Excellent interpersonal skills. Motivated and proactive. Ability to use initiative and judgement. Forward thinker with a solutions focused approach. Sensitive and empathetic in distressing situations. Ability to work under pressure. Ability to drive and deliver change effectively. Flexibility to work outside core office hours. Disclosure and Barring Service (DBS) check. Maintain confidentiality at all times. Desirable EMIS user skills. Full UK driving licence. Experience Essential Experience of working with the general public. Experience of managing multidisciplinary teams. Experience of performance management including appraisals, staff development and disciplinary procedures. Experience of successfully developing and implementing projects. Experience of HR processes, workforce planning and development. Desirable Experience of accounting procedures and cash flow forecasting. Experience of working in a healthcare setting. NHS/primary care general practice experience. Relevant health and safety experience. Person Specification Qualifications Essential Literacy and numeracy skills sufficient to manage a small to medium sized business. Desirable Educated to degree level in healthcare or business. Leadership and/or management qualification. Skills, Personal Qualities and Other Requirements Essential Ability to negotiate opportunities to enhance service delivery. Excellent communication skills (written, oral and presenting). Strong IT skills (generic). Excellent leadership skills. Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment. Effective time management (planning and organising). Ability to network and build relationships. Effective problem-solving and analytical skills. Ability to develop, implement and embed policy and procedure. Ability to motivate teams, enhance morale and maintain a positive working environment. Trustworthy and loyal. High level of integrity. Polite and confident. Flexible. Excellent interpersonal skills. Motivated and proactive. Ability to use initiative and judgement. Forward thinker with a solutions focused approach. Sensitive and empathetic in distressing situations. Ability to work under pressure. Ability to drive and deliver change effectively. Flexibility to work outside core office hours. Disclosure and Barring Service (DBS) check. Maintain confidentiality at all times. Desirable EMIS user skills. Full UK driving licence. Experience Essential Experience of working with the general public. Experience of managing multidisciplinary teams. Experience of performance management including appraisals, staff development and disciplinary procedures. Experience of successfully developing and implementing projects. Experience of HR processes, workforce planning and development. Desirable Experience of accounting procedures and cash flow forecasting. Experience of working in a healthcare setting. NHS/primary care general practice experience. Relevant health and safety experience. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Taunton Road Medical Centre Address 12-16 Taunton Road Bridgwater Somerset TA6 3LS Employer's website https://www.trmc.co.uk/ (Opens in a new tab)