Commercial Operations Manager | Ocado Intelligent Automation | Hatfield | Hybrid Working. About Ocado Intelligent Automation (OIA): Ocado Intelligent Automation (OIA) is a division within Ocado Technology that focuses on developing advanced automation and robotics systems for Ocado's smart warehouses and fulfilment centres. This unit creates innovative solutions that automate logistical tasks such as order picking, packing, and inventory management, leveraging robotics, AI, and machine learning to optimise these processes. OIA’s technology plays a key role in Ocado's strategy to license its logistics and fulfilment solutions to retailers globally, enabling them to build automated, efficient, and scalable online grocery operations. About the Role: We are excited to offer an opportunity for a Commercial Operations Manager to join our growing team. In this role, you will collaborate closely with Sales, Solutions, and Product teams to support the execution of profitable deals and drive the commercial success of Ocado Intelligent Automation (OIA). We are looking for someone who thrives on building exceptional relationships, enjoys working on high-profile projects, and balances analytical skills with practical decision-making. If you are a proven problem solver with foundational technical knowledge, strong ownership, and a comfort with ambiguity, we encourage you to apply. Key responsibilities include: Deal and Pricing Management: Lead or review pricing strategies, margin determination, sensitivity analyses, and risk and opportunity modeling. Collaborate with sales and finance teams to ensure profitable and sustainable outcomes. Commercial Terms Development: Define and continuously improve generic commercial terms, ensuring they accommodate new products and services. Maintain a detailed understanding of OIA contracts, including equipment purchases, software supply, ongoing maintenance, and customer support agreements. Oversee revisions to these documents and create negotiation playbooks to support effective decision-making. Contract Negotiation : Lead or review proposed commercial terms for specific deals, ensuring alignment with business objectives. Support contract negotiations, including amendments, to meet both customer and business needs. Cross-Functional Collaboration: Provide insights from commercial negotiations to product and solutions teams to shape future offerings. Participate in internal discussions on propositions and occasionally assist with client relationship management. Risk Management: Proactively manage risks and issues, establishing clear escalation paths to ensure timely resolution and continuity. Governance and Decision Support: Ensure adherence to OIA business and sales governance standards, including go/no-go decision forums. Provide recommendations to senior leadership on whether to proceed with specific deals. Stakeholder Engagement: Build alignment across key internal stakeholders to ensure seamless execution of commercial initiatives and deal strategies. Note: This role operates in a rapidly evolving area of the business. While this description provides an overview of responsibilities, flexibility will be required as the OIA team grows and refines its ways of working. Candidates should be open to taking on activities outside the scope outlined above. What We’re Looking For: Essential Exceptional Communication Skills: Ability to clearly and effectively communicate complex information to peers, senior management, and cross-functional teams, ensuring alignment and shared understanding. Strong Commercial Acumen and Financial Analysis: Experience with financial analysis, including working with capital budgets, P&Ls, and pricing models. A solid understanding of business operations and financial performance is key. Proficiency in Contract Management: Skilled in reviewing, negotiating, drafting, and managing contracts to ensure favorable terms and compliance with company policies. Collaborative Mindset: Proven ability to work cross-functionally with sales, engineering, and operations teams to align commercial strategies with technical and business objectives. Relevant Industry Experience: Experience in one of the following areas: Construction, Engineering, Manufacturing, or Technology. Either direct technical expertise or the ability to grasp and apply complex technical concepts effectively. Preferred applicants Commercial Operations or Business Development Experience: Prior experience in roles that drive growth and profitability through strategic initiatives. Advanced Analytical Skills: Ability to interpret and leverage data to make informed decisions, with a focus on continuous improvement and operational efficiency. Project/Program Management Expertise: Familiarity with project management methodologies (e.g., APM, PMI, Agile) to ensure effective planning and execution of commercial initiatives. Material-Handling Industry Knowledge: Experience or exposure to the material-handling industry is an advantage. What do I get in return: Hybrid working (2 days in the office) 30 days work from anywhere globally Remote working for the month of August 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase) Pension scheme (various options available including employer contribution matching up to 7%) Private Medical Insurance 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) Train Ticket loan (interest-free) Cycle to Work Scheme Opportunity to participate in Share save and Buy as You Earn share schemes 15% discount on Ocado.com and free delivery for all employees Income Protection(can be up to 50% of salary for 3 years) and Life Assurance(3 x annual salary) Free shuttle bus to and from Hatfield train station Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. LI-JT1 LI-HYBRID LI-OT LI-OIA