Are you looking for a role that can really make a difference?
The Fraud Centre of Excellence at NatWest is looking for customer-focused and self-motivated individuals to join their team in Southend. In this role, you will be the first point of contact for customers regarding fraud queries or concerns.
With a first-class training program, all you will need are first-class customer service skills, comfort with different computer systems, and enjoyment in a fast-paced environment, all while working as part of a great team.
This is a 12-month temporary contract with the potential to extend or become permanent.
* Pay Rate: £13.85 per hour
* Scheduled Start Dates: 27th January 2025 or 10th February 2025
* Location: Thanet Grange, Southend-on-Sea
* Training: Up to 9 weeks on-site (Monday – Friday/ 8am - 4pm)
* Upon training completion: 35 hours per week, 7 hours paid, 1 hour unpaid (shifts to be determined, you must be willing to work weekends)
* Shifts can range anywhere between 8am and 10pm
Key Responsibilities:
* Respond to queries from customers/stakeholders promptly within agreed timelines.
* Deliver successful customer/business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements and/or by accurately collecting the required information from customers/business.
* Actively participate in initiatives to improve customer service, processes, and procedures.
Candidate Profile: Key Requirements, Skills & Experience:
* Previous customer service and telephony experience.
* Ability to work in a fast-paced environment while managing phone calls with customers to reach a solution.
* Excellent written and verbal communication skills.
* Excellent attention to detail.
* IT Competency (Microsoft Office and data entry).
* Ability to work well within a team.
Benefits:
* Free access to UnMind – a mental health and wellbeing platform that you can use throughout your assignment to support mental health, life events, and physical health and wellbeing.
* Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competitions, giveaways, and a 24/7 worker assistance programme including always accessible counselling services.
Job Type: Full-time
Pay: £13.85 per hour
Expected hours: 35 per week
Schedule:
* 8-hour shift
* Day shift
* Every weekend
* Weekend availability
Work Location: In person
Reference ID: NWG01693
Expected start date: 27/01/2025
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