To ensure all enquiries are handled efficiently, courteously and professionally. Having overall responsibility for ensuring e-referrals from locums are actioned. Ensuring task & referral pathways are up to date, and new information disseminated to all staff Accurate record keeping. Referral monitoring document, and recording stats and data for audit and evaluation Reconciliation of report details with invoices Preparing medical reports / records - including printing or photocopying of patient summaries. Recording receipt and dispatch of records/ reports via a spreadsheet tracker. Liaise with outside organisations Request results/ letters /notes/reports from other agencies as required Maintaining file of requests for medical reports of patients from outside agencies. Contemporaneous documentation following any patient contact onto electronic patient records To ensure that letters and reports are produced promptly. They are well laid out in order to maintain the efficient running of the service. Support with registration & deduction process Maintain office supplies and stock levels with accurate record keeping Coding clinical letters as per training. To provide cover for reception and administrative staff when required. Supporting managers in the recruitment process. Supporting the managers in complaint investigation and preparation.