THE COMPANY Montu is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.
Our mission: improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised in more than 50 countries across the world over recent years, unlocking a huge potential for medical, wellness, and ultimately recreational markets. The role of the patient success coordinator sits within the operations team & requires a dynamic and patient centric individual who wants to help Montu patients and clinicians get the best out of the service. The candidate will be part of the UK founding team and help establish the operations and patient facing team
Outreach to patients to obtain feedback
Calmly engaging with patients who are anxious about processes, providing reassurance and clear information to help alleviate their concerns.
Guide patients through the clinic and pharmacy processes
Maintain patients’ electronic health records
Collecting patient data relating to long term conditions
Ensuring patients meet the criteria for an initial assessment based on Montu’s inclusion and exclusion criteria
To maintain all mandatory training and familiarity with company policies and SOPS
Shift based and flexible working maybe required from time to time
2 plus years of work experience
~ Working in a healthcare environment advantageous but not essential
~ Good understanding of working a highly regulated industry and following policies and SOPs
~ This is a hybrid role working 1 day in our office in Reading.
25 days holiday plus bank holidays
~ Generous pension scheme, employer contribution up to 5%
~ Cycle to work scheme