At Sodexo, we're passionate about delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic General Services Manager to join our team and play a key role in driving excellence and innovation in Sudbury.
As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer and welcome applications from people with diverse experiences, backgrounds, and identities.
Key Responsibilities:
* Manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets.
* Manage a team to increase the Client and Sodexo's revenue opportunities i.e., cash sales, labour efficiency and generate the GOP expected at each account across the portfolio of business.
* Nurture client relationships to stabilise & develop them for long-term partnerships.
* Recruit, induct and develop talented employees within the business portfolio and actively manage poor performance.
* Identify opportunities for organic growth and new business, on-site and throughout the account.
* Management of Health, Safety and Environmental Legislation relating to the building portfolio ensuring statutory requirements are met and all records maintained.
* Drive the safe behaviour message through the teams using the tools available, focusing on Zero accidents.
* Responsible for driving continuous improvement through all accounts.
* Manage Service Champion visits and maximise support available from the Service Champions.
Minimum Requirements:
* Proven experience of developing profitable relationships for multisite contracts.
* Knowledge and experience of Facility management.
* Experience in leading company initiatives and change management processes.
* Experience in identifying and selling new business.
* Strong communication and negotiation skills.
* Excellent client relationship management.
* Experience working in a regulatory & compliant environment.
* Good knowledge of Microsoft Office and associated programmes.
* H&S Qualification - IOSH Food safety level 3.
What We Offer:
* A competitive salary and benefits package.
* Opportunities for professional growth and development.
* A supportive and inclusive work environment.
* The chance to make a difference in client satisfaction, sustainability, or operational excellence.
* Unlimited access to an online platform offering mental health and wellbeing support.
* An Employee Assistance Programme to help with everyday issues or larger problems.
* Access to a 24hr virtual GP Service.
* The Sodexo Discounts Scheme, offering great deals 24/7.
* Save for your future by becoming a member of the Mercer Aspire Pension Plan.
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo.
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
* 40 hours per week, Monday - Friday.
Seniority Level:
Mid-Senior level
Employment Type:
Full-time
Job Function:
Other
Industries:
Staffing and Recruiting
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