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Sector: Research and Development
Role: Senior Executive
Contract Type: Permanent
Hours: Full Time
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.
About the Role
As a Senior User Researcher, you will streamline, scale, and enhance research practices within the dunnhumby Retail Media team. You'll ensure researchers, designers, and cross-functional teams have the tools, processes, and infrastructure needed to deliver high-impact insights efficiently. Your work will drive operational excellence, reduce research bottlenecks, and accelerate decision-making across our product and media teams.
What you'll be working on
* Research Operations & Governance
o Establish and manage research recruitment processes, improving access to high-quality insights.
o Build and maintain user research panels (brands, agencies, internal users), enabling faster, targeted participant recruitment.
o Ensure compliance with GDPR, data protection laws, and ethical standards in research.
* Knowledge & Insights Management
o Develop a centralised research repository to consolidate insights, making data accessible across teams.
o Maintain structured documentation of past research, methodologies, and findings to reduce duplication and improve efficiency.
o Support the onboarding of researchers by providing clear research frameworks, playbooks, and toolkits.
* Process Optimisation & Tooling
o Own and improve research request workflows, ensuring efficient prioritisation and execution.
o Standardise research methodologies across teams (e.g., playbooks for usability testing, surveys, concept testing).
o Manage and optimise research tools (e.g., Dovetail, Rally, Askable, Maze, Miro), ensuring they integrate with existing workflows.
* Cross-functional Collaboration
o Partner with Product, UX, Sales and Proposition teams to embed research into their decision-making processes.
o Train non-research stakeholders (e.g., product managers, designers) in best practices for conducting and interpreting research.
o Work closely with Tesco Retail Media counterparts to share best practices and align on operational improvements.
* Driving Continuous Improvement
o Identify and implement scalable research operations strategies that increase efficiency and impact.
o Advocate for a data-driven, customer-first approach within Retail Media.
o Develop metrics to track the effectiveness of research operations, research impact and drive ongoing optimisations.
What we expect from you
Experience
* Experience in research operations, UX research, or a related role
* Strong background in participant recruitment, user panel management, research governance, and process automation.
* Experience working with cross-functional teams (Product, Design, Sales, Proposition) in a fast-paced setting.
* Familiarity with GDPR, data protection laws, and ethical research practices.
Skills
* Proficiency in research methodologies and tools (e.g., Dovetail for repositories, Rally for panel management, Askable, Maze, Miro).
* Strong project management skills, with the ability to optimise workflows and scale research processes.
* Excellent communication and stakeholder management, with the ability to influence non-research audiences.
* Analytical mindset with experience in tracking research impact and operational performance.
What you can expect from us
We won't just meet your expectations. We'll defy them. You will enjoy a comprehensive rewards package, personal flexibility, and thoughtful perks, like flexible working hours and your birthday off.
You'll benefit from an investment in cutting-edge technology that reflects our global ambition, while enjoying a nimble, small-business feel that allows for play, experimentation, and learning.
We are committed to diversity and inclusion, with thriving networks that support this goal. We want everyone to shine and perform at their best throughout the recruitment process. For an informal and confidential chat, please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs.
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