Job summary The North Kirklees Enhanced Access (previously Extended Access) service has been developed to provide enhanced access to pre-bookable and same day appointments in general practice. All 27 practices in North Kirklees will be able to offer additional pre-bookable and same day appointments on an evening and at the weekend. The bookable appointments will be located across 3 hubs, the locations of which are Dewsbury Health Centre, Liversedge Medical Centre & Cherry Tree Surgery. The post holder will be responsible for answering and directing telephone calls, general administration, data entry, capturing patient experience, carrying out equipment and drug checks and liaison with multi-disciplinary teams. The post holder will have responsibility for opening and closing the premises. The role is dedicated to the enhanced access service, which means working unsociable hours including evenings, weekends and potentially Bank Holidays. The Enhanced Access service will run on week day evenings between 6.30pm and 9.30pm and on a Saturday between 9.00am and 5.00pm. Main duties of the job To support the smooth running of the hub during opening. Ensure you and all colleagues are projecting a positive, friendly image to all patients and visitors to the hub at all times. This includes ensuring the reception team are wearing their Curo uniform, your Supervisor uniform must be worn at all times whilst on shift to represent the organisation. Facilitate effective communication between patients, the hub team, clinical staff, secondary care, out of hours/111 services and other associated healthcare agencies during operational hours To act as first line support to the hub admin and hub clinical teams when on duty regarding any issues they may have. To help and assist all staff whilst on duty. About us We are Curo Health a GP federation formed from 27 general practices spanning 4 Primary Care Networks (PCNs) across North Kirklees. We proudly work together as a community of general practices to help save money, secure investment, strengthen our teams and deliver high quality primary care services at scale such as evening and weekend appointments. For the people of North Kirklees, our joint approach always aims to create better standards of care, shorter waiting times and faster access to care, right in the heart of our communities where it should be. Date posted 17 March 2025 Pay scheme Other Salary £11.75 an hour Contract Bank Duration 12 months Working pattern Part-time, Flexible working Reference number B0313-25-0002 Job locations Dewsbury Health Centre Wellington Road Dewsbury West Yorkshire WF13 1HN 132 Upper Commercial Street Batley West Yorkshire WF17 5DH Liversedge Health Centre Valley Road Liversedge West Yorkshire WF15 6DF Job description Job responsibilities Previous Applicants Need Not Apply Ensuring and checking that opening, closing and security checks required for that hub location have been carried out according to processes. Assist in the communication and cascade of new information or service relevant changes to all relevant staff. Ensure the telephone is answered promptly at the hub location and assist when required. Ensure that correct processes are followed in accordance with hub working. Ensure daily hub checks are completed and documented on Team Net along with any other TeamNet tasks that are assigned to you. Ensure hub (and any rooms utilised during shift) are left in an appropriate state To be the first point of contact for patients arriving at the hub. Processing confidential patient information to pass to Clinicians. Contacting patients with appointment times. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional. Alerting Emergency Services in the event of an emergency and/or gain help from within the department. To work autonomously, managing own workload effectively referring to line manager when necessary. To adhere to all Curo Health Policies and Procedures. Participate and ensure own on-going development. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security. Undertake any other activities deemed appropriate and necessary by the organisation. Job description Job responsibilities Previous Applicants Need Not Apply Ensuring and checking that opening, closing and security checks required for that hub location have been carried out according to processes. Assist in the communication and cascade of new information or service relevant changes to all relevant staff. Ensure the telephone is answered promptly at the hub location and assist when required. Ensure that correct processes are followed in accordance with hub working. Ensure daily hub checks are completed and documented on Team Net along with any other TeamNet tasks that are assigned to you. Ensure hub (and any rooms utilised during shift) are left in an appropriate state To be the first point of contact for patients arriving at the hub. Processing confidential patient information to pass to Clinicians. Contacting patients with appointment times. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional. Alerting Emergency Services in the event of an emergency and/or gain help from within the department. To work autonomously, managing own workload effectively referring to line manager when necessary. To adhere to all Curo Health Policies and Procedures. Participate and ensure own on-going development. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security. Undertake any other activities deemed appropriate and necessary by the organisation. Person Specification Qualifications Essential GCSE English and Maths (or equivalent) Good standard of general education SystmOne Experience Experience Essential Previous primary care experience Excellent oral and written communication skills Excellent telephone manner Ability to prioritise & manage own workload Friendly, helpful and can do approach Ability to carry out work accurately to specified deadlines Close attention to detail Excellent organisational skills Ability to work on own initiative Able to work under pressure Able to maintain a high level of confidentiality Experience of SystmOne including secretarial duties Working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations Able to demonstrate self-reflection and learning outcomes from incidents Desirable Ability to motivate and encourage staff Ability to delegate and prioritise others and own workload Experience of training/mentor of lower level staff members Evidence of adherence to current/previous organisations policies and procedures Understanding of the role of the CQC Continuing Professional Development Essential Evidence of achieving at least 85% of mandatory training at required intervals Desirable Willingness to attend and undertake any additional training identified as relevant to role Person Specification Qualifications Essential GCSE English and Maths (or equivalent) Good standard of general education SystmOne Experience Experience Essential Previous primary care experience Excellent oral and written communication skills Excellent telephone manner Ability to prioritise & manage own workload Friendly, helpful and can do approach Ability to carry out work accurately to specified deadlines Close attention to detail Excellent organisational skills Ability to work on own initiative Able to work under pressure Able to maintain a high level of confidentiality Experience of SystmOne including secretarial duties Working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations Able to demonstrate self-reflection and learning outcomes from incidents Desirable Ability to motivate and encourage staff Ability to delegate and prioritise others and own workload Experience of training/mentor of lower level staff members Evidence of adherence to current/previous organisations policies and procedures Understanding of the role of the CQC Continuing Professional Development Essential Evidence of achieving at least 85% of mandatory training at required intervals Desirable Willingness to attend and undertake any additional training identified as relevant to role Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Curo Health Ltd Address Dewsbury Health Centre Wellington Road Dewsbury West Yorkshire WF13 1HN Employer's website https://curohealthcare.co.uk/ (Opens in a new tab)