Clinical Operations Booking Administrator
NHS AfC: Band 3
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
Job overview
We have an exciting opportunity for a Clinical Operations Booking Administrator to provide clinical administrative support to GPs for chronic disease management, primary care investigations and the processing of clinical correspondence for patients.
Based at Regis Medical Centre, you will work alongside colleagues to provide a seamless service to our registered patient population. We use SystmOne to access patient information and the booking of appointments for patients; good computer, keyboard and communication skills are essential to the role.
Main duties of the job
A significant proportion of this role involves inputting accurate and precise clinical information into patient records, and therefore excellent attention to detail is essential. Strong communication skills, the ability to employ active listening, empathy, and a friendly approach to identify people’s needs are essential.
Person specification
Experience
* Experience of working in a busy administrative/office environment or reception role. Prioritising, planning and organising own tasks.
* Experience within Primary Care, healthcare or social care sector.
* Experience of coding procedures and conventions.
* Previous experience of working with medical records.
* Experience of call handling.
* Previous experience supporting other members of staff.
Qualifications
* NVQ level 3 Customer Service/ Business Admin/ ITQ or equivalent experience in a related area.
* Information Governance & Data Protection Certificate.
* Business Administration Certificate.
* Typing qualification or equivalent.
* Medical Secretary qualification or equivalent.
Personal Qualities
* To be able to work effectively and efficiently as part of a team.
* Flexible approach to work.
* Able to use own initiative and prioritise work with minimum supervision.
* Resilient.
* Courage to bring forward new ideas.
* Ability to abstract from and analyse patient clinical records.
* Be able to interpret and follow written instructions in English.
* To be proficient in reading and writing in English.
* Ability to write clearly and concisely, at times involving medical terminology.
* Ability to touch type.
Knowledge
* Knowledge of coding procedures and conventions, medical terminology, anatomical and physiological terms acquired through work-based training and experience.
* Be able to input and retrieve complex data from a computer database.
* Understanding of confidentiality and data protection.
* Understanding and experience of good customer service to patients, visitors, and both internal and external colleagues.
* Knowledge of bespoke and general IT systems and using multiple software.
* Knowledge of Primary Care information systems and protocols.
* Good knowledge and experience of MS Outlook, MS Excel, and complex telephony systems.
* Knowledge of SystmOne.
* Knowledge of the Trust including awareness of priorities.
* Knowledge of Trust information systems.
Physical Effort
* Ability to use a computer for long periods of time.
* Good hand/eye coordination.
* Excellent keyboard skills.
Mental Effort
* Frequent requirement to concentrate when converting information into codes, inputting requires accuracy and constant checking of codes.
* Ability to deal with frequent interruptions but complete the task in hand accurately.
* Daily indirect exposure to disturbing photographs and case notes about abuse and terminally ill patients and safeguarding correspondence.
As a major employer in the Black Country and West Birmingham region, we are committed to supporting all employees to achieve a healthy work-life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly, taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the onboarding process.
Contact Information
Name: Dionne Millard
Job title: Clinical Operations Administration Manager
Email address: dionne.millard@nhs.net
Telephone number: 07980 031016
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