Working hours: 07.30 - 16.30, Monday – Friday
Job Purpose:
To support the Facilities Manager in ensuring compliance with the agreement between EMCOR UK and the client. Manage the service deliverables for all soft services to promote an ethos of teamwork and to instil a culture of continuous improvement. To provide administrative support to ensure that our workflow is delivered effectively and efficiently.
What you'll do:
* Adherence to all EHS and client processes in a multi-use environment.
* Proactive management of helpdesk tasks and ensuring SLA achievement.
* Responsible for the day to day management of all soft services.
* Overseeing & covering reception duties when required.
* Carry out administrative duties for facilities which include KPI Auditing, collating records of quotations and formulating minutes of meetings.
* Assist the FM to ensure all finance processes are followed and records kept up to date with regards to extra works quotations and budget management.
* Ensuring all soft services & M&E log book processes and procedures are achieved.
* Support the M&E Supervisor with ensuring the CAFM System and Asset Management database is kept up to date and regularly reviewed. Maintain and control stock levels of PPE, Office Stationery/Equipment.
* All aspects of administration requirements for the FM team.
* Develop and maintain relationships with suppliers and subcontractors.
* To ensure that clients are subjected to minimum disruptions whilst FM works are carried out, leading communication distribution when required.
* Act upon reasonable requests and instructions from the client, customer and peers/colleagues from all departments/service lines.
* Assist the Operations Manager in administration duties for the account.
* Assistance on other sites can be expected.
* Line management of reception team, also assistance in the management of all other soft services delivered by preferred suppliers which include catering, vending, waste, pest control etc.
Person Specification
Who you'll be:
* Full driving license
* Strong command of written and spoken English
* Knowledge of key operational procedures, e.g. supplier control, procurement, Health & Safety (IOSH Managing Safely & SIA license preferred but not essential as training will be provided)
* Line management/supervision of personnel
* Well organised with the ability to prioritise workloads
* Previous experience in a front facing customer service skills
* Sound administrative experience
* Excellent IT skills including all Office 365 software
* Willingness to travel for work as and when required
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