AR E YO U TH E ON E? A s ou r Nati onal Supp ort Engi neer, yo u wi ll supp ort th e dem and o f i n- warr anty repa irs o f Sams ung whi te goo ds Yo u wi ll b e work ing wi th Sams ung, ensu ring deli very agai nst perfor mance targ ets. Th is ro le wi ll cons ist o f repai ring i n warr anty whi te goo ds inclu ding frid ges, wash ing mach ines & cook ing prod ucts. T o b e consi dered fo r th is ro le, yo u l l ne ed a fu ll U K driv ers lice nce, flexib ility fo r regu lar tra vel an d overn ight sta ys. I f yo u r e a n engi neer, wh o lov es solv ing custo mers prob lems APP LY NO W WH AT YO U L L B E U P T O PERFOR MANCE Deli ver a cust omer exper ience th at ensu res a fir st- ti me fi x solu tion. Comp lete repa irs t o a hi gh stan dard t o mini mise reca lls an d main tain a lo w Cust omer Rep eat Rep air Rat io ( CR RR). Consis tently dri ve a n outsta nding cust omer exper ience, meas ured thro ugh Ne t Prom oter Sco re ( NP S) & Cust omer Satisf action ( CS AT), Collab orate wi th th e Sams ung t o enha nce produc tivity an d me et requ ired targ ets CUST OMER JOUR NEY Collab orate wi th supp ort tea ms fo r effec tive tri age an d fir st- ti me compl etion, exc eed cust omer expect ations wi th proac tive communi cation, an d dri ve engag ement thro ugh surv eys Uph old Bl ue Squ are val ues, util ise escal ation pat hs, an d repre sent th e bra nd whi le showc asing Sma rt Thi ngs an d conne cted liv ing STAKEH OLDER MANAG EMENT Enga ging wi th dive rse stakeh olders, inclu ding internal stakeholders, sen ior Sams ung stakeh olders, an d supp ort tea ms Mainta ining professi onalism, adap ting communi cation sty les, an d embod ying Bl ue Squ are val ues ar e essen tial REPOR TING & COMPL IANCE Wo rk wi th stakeh olders t o deli ver outc omes, comp lete saf ety che cks, an d adh ere t o Sams ung stand ards usi ng too ls li ke Sa m Te ch an d HA SS. Main tain knowl edge thro ugh trai ning, us e PP E t o prot ect prop erty, comp lete ri sk assess ments, an d clo ck i n an d ou t a s requ ired. AR E YO U OU R PERF ECT PART NER? Yo u r e experi enced i n whi te goo ds repa irs. Yo u r e passi onate abo ut techn ology an d repa irs. Yo u r e knowled geable i n elect rical an d elect ronic princ iples an d ca n app ly th em effect ively Yo u r e saf ety- consc ious wi th a respon sible atti tude tow ard hea lth an d saf ety Yo u r e a hol der o f a fu ll, val id U K dri vers lice nse Yo u r e empat hetic, wi th gre at cust omer serv ice ski lls Yo u r e adapt able t o ev er- chan ging work ing enviro nments Yo u r e a n outsta nding commun icator, capa ble o f work ing wi th vari ous stakeh olders Yo u r e skil led i n repor ting, compl iance, prob lem- solv ing, an d organi sation WH AT YO U CA N EXP ECT FR OM U S Compet itive Sal ary: £36,000 - £42,000 Pe r Ann um Perfor mance Bon us u p t o 20% Comp any va n Comp any Si ck Pa y Rewa rds Por tal ETH IC Val ues - Empl oyee o f th e mon th: a cha nce t o wi n a £500 lifes tyle vouc her Develo pment Opportu nities ou r tea ms ha ve histor ically mov ed in to al l man ner o f oth er jo bs