What you'll bring to the team
Location: Thorpe Park
Hours: Full time, part time, weekends & holidays
Contract Type: Seasonal, until November 2025
As a Senior Host in Retail & Fastrack, you will support the Retail & Fastrack Team Leaders with the day-to-day operation of the department. Duties will range from using advanced till privileges to perform refunds or exchanges to maintaining the operational plan put in place for the day, ensuring things run smoothly. Senior Hosts will also play a vital role in coaching the host team, leading by example to ensure that an outstanding level of guest experience is offered by Team Retail & Fastrack at all times!
Responsibilities:
* Support the Retail & Fastrack Team Leaders in the running of the daily operation to achieve unit revenue budgets.
* Handle queries from both guests & team members and use enhanced till privileges to perform refunds or exchanges.
* Occasionally support the Retail & Fastrack Team Leaders with completing audits, such as mystery shop or health & safety, and provide feedback if necessary.
* Ensure that the shops, units and kiosks are always presented in an industry-leading way, with cleanliness, accuracy of pricing, and stock availability in the forefront.
* Awareness of cash handling procedures & providing support to Team Leaders surrounding till usage of the wider team.
* Participate in monthly & mid-year stocktakes, assisting the Management Team to ensure they are completed effectively and to a high standard.
Qualifications & Experience
No previous experience required, just enthusiasm and eagerness to learn!
Show us you’re guest obsessed by being positive and helpful.
Go together to show our guests that you care!
Benefits
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
* 25% discount in our retail shops and restaurants.
* 40% discount online off LEGO, and much more!
* Free bus from Staines station for all employees.
* Fortnightly pay.
* Free staff parking.
* Ongoing training & development to have a longer-term career in Merlin.
* Access to Perks at Work which offers 30,000+ national & local employee discounts.
If you have any questions or if you require any reasonable adjustments because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range
Compensation between GBP £11.50/Hr.-GBP £11.50/Hr.
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