Liaise with multidisciplinary team to assist the prioritisation of clinical procedures Book procedure arrangements into EPR and other systems at times appropriate to individual patient request, clinical priority and procedure & electro-medical equipment availability. Use knowledge of clinical procedures and booking systems to resolve appointment arrangement conflicts and minimise patient journeys for multiple procedures. Communicate politely and effectively enquiries from patients, healthcare staff, carers and others, courteously receiving patients and carers booked for outpatients or imaging services. Convey any changes to appointments sensitively with clear explanations for movement. Maintain high levels of customer service at all times delivering compassionate excellence Provide appropriate information and instructions to patients and carers and healthcare staff regarding clinical procedures. Enter relevant clinical and demographic information into clinical database system EPR or other PC based systems (E.G. Microsoft Access/Excel). Sorting incoming post and taking appropriate action Use knowledge of National and local waiting-time standards and liaise with clinical staff to ensure breach does not occur. Use appropriate EPR functions to locate and list patient appointment arrangements. Arrange patient transport/translators where appropriate in line with Trusts protocol. Take part in the covering of reception area welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner. Ensure that all appointments are checked in/out and that appropriate coding is completed to ensure Trust income is secured. Ensure full patient clinic lists are updated and generated a minimum of 24 hrs prior to clinic Scanning medical reports and results, ensuring that these are recorded and filed promptly and properly within patient records. Contribute to the development, maintenance and implementation of local policies and operating procedures. As necessary and appropriate, demonstrates skills to junior administrative/clerical and clinical staffs. Contribute to the development and implementation of patient and staff surveys Participating in all mandatory training including all training regarding 18wk patient pathways management. Participating in the training of new and temporary staff. Maintaining confidentiality of all patient information. Promoting and maintaining personal and team development.