Company: Marsh Commercial
Description:
We are seeking a talented individual to join our Personal Lines team at Marsh Commercial. This role will be based in Egham. This is a hybrid role that has a requirement of working at least three days a week in the office.
The role: Client Advisor
We have an exciting opportunity here at Marsh Commercial, as we’re looking to recruit a Client Advisor to join us in one of our specialist teams. Within your role you’ll be responsible for servicing both new & existing clients with a range of personal lines insurance products.
For this role we are happy to consider those with a background within customer service or a similar industry and are looking for a change in career. If successful you’ll be provided with a first-class induction, as well as be given the opportunity to attain chartered insurance qualifications.
Once you have received initial training and support, you will be responsible for servicing a dedicated portfolio of clients. This can involve managing renewals, invoicing, producing new quotes, upselling/cross-selling additional products whilst handling any additional queries that are presented.
We will rely on you to:
* Provide excellent client service on all aspects of account management to our clients, ensuring client needs are identified and met in line with agreed service standards.
* Ensure timely completion of all set tasks ensuring client satisfaction at all times.
* Demonstrate your adaptability skills when required in order to support colleagues in completing business-critical tasks.
* Develop meaningful working relationships with our insurer partners through regular contact and liaison to better serve our clients.
* Through training, coaching and mentoring, have a thorough understanding of all major classes of insurance that we offer our clients and keep abreast of new technical and product developments.
What you need to have:
* Ideally, you’ll have a background within customer service, administration or a similar experience.
* Strong literacy, numeracy, administration and communication skills that can be demonstrated via qualifications/grades gained during education.
* Ability to remain calm under pressure and be able to work flexibly when required.
* Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
* Experience utilising the Microsoft Office suite and similar products.
What makes you stand out:
* A desire for a long-term career within the insurance industry.
* A thirst for learning and the opportunity to study for further insurance-related qualifications.
* Background within the insurance industry (personal lines, motor, commercial etc.), although not essential.
Why join our team:
* We help you be your best through professional development opportunities, interesting work and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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