Credit Controller Location: London, W4 Reports to: Senior Credit Controller Job Type: Full-time We are looking for a Credit Controller to ensure the smooth operation of the Credit Control function, focusing on the payment of rent and service charges for a portfolio of residential and mixed-use properties. This role also involves handling legal disputes and breaches of lease as necessary. Day to Day of the role: Manage the Credit Control function for your portfolio and assist with other legal disputes/breaches as necessary. Monitor accounts and prepare regular arrears reports in liaison with the Senior Credit Controller. Review the arrears list regularly and take appropriate actions, coordinating with Property Managers as required. Take action through mortgagees, solicitors, or bailiffs as needed, ensuring all follow-up matters are dealt with appropriately, including court proceedings. Liaise with Property Managers to ascertain any outstanding repairs, breaches, or disputes before taking action for recovery of arrears. Manage and coordinate the collection of debt, maximising timely payments while maintaining good customer service levels and professional standards. Prepare reports detailing Major Works contributions and arrears regarding these sums specifically. Manage payment plan negotiations with leaseholders and tenants in conjunction with the Senior Credit Controller. Consult on complex matters of arrears settlements with the Senior Credit Controller and Residential Management Executive. Prepare all necessary documentary evidence for solicitors in the event of Court proceedings and represent the Company in Court when required. Assess and deal promptly with all internal and external correspondence, including telephone calls and emails, and prepare reports for the Residential Management Executive and other Senior Managers. Keep all records up to date, including a log of all communications with tenants and leaseholders on the company’s property management system and on file. Process all payments received in accordance with company procedures and perform all necessary in-house administration in respect of customer accounts. Required Skills & Qualifications: Proven experience in Credit Control, preferably within the property management sector. Ability to manage a portfolio and handle legal disputes and breaches. Strong organisational skills and attention to detail. Excellent communication and negotiation skills. Competency in using property management systems and keeping accurate records. Ability to work independently and as part of a team. Willingness to represent the company in court proceedings if necessary. Benefits: Competitive salary and benefits package. Opportunities for professional development and growth within the company. Supportive team environment. To apply for this Credit Controller position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.