Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Main Duties:
1. Lead Hotel employees to ensure compliance with corporate Safety & Security standards.
2. Responsible for the discipline of the officers and overall in charge of the security operations of the Safety & Security department.
3. Takes a lead role in emergencies.
4. Acts as a first responder in medical emergencies, assesses and renders appropriate first aid and/or cardiopulmonary resuscitation, and if necessary, requests the dispatch of additional Emergency Services personnel.
5. Oversees the activities of the department.
6. Plans and carries out the security plan for special events or for V.I.P.s.
7. Responsible for the investigation of all incidents.
Administration:
1. Designs and implements a strategic plan for the Safety & Security department annually.
2. Conducts weekly inspections of the hotel, documenting any safety or security infractions and ensuring corrections.
3. Ensures that all shift activities (Daily Log, Daily Roster, Overtime report, incident reports) are completed correctly and takes action to ensure compliance.
4. Responsible for interviewing and selecting candidates for all Safety & Security positions, with leadership candidates approved by Hotel Management.
Customer Service:
1. Handles and resolves all guest queries and complaints efficiently, establishing amicable relationships with clients and guests.
2. Provides effective support to the team to enable them to deliver efficient services to the guests.
3. Responds to customer queries, ensuring timely resolution and customer satisfaction.
Financial:
1. Supports the financial objectives of the hotel through efficient management.
2. Prepares the overall Security budget and ensures wise use of allocated funds.
3. Ensures adherence to the Department’s operational budget, controlling costs and approving expenditures.
4. Adheres to all hotel, company, and local rules related to financial record keeping and timely reporting.
5. Prevents losses and ensures departmental expenditure is controlled.
Operational:
1. Briefs senior Hotel leaders on assigned tasks, projects, or surveys.
2. Maintains productive relationships with outside parties (Local Police, Fire Brigade, etc.).
3. Participates in security organizations and attends meetings, contributing actively.
4. Analyzes recent trends in Safety & Security and communicates findings.
5. Conducts monthly meetings with published agendas.
Personnel:
1. Maintains good relationships with all departments and colleagues.
2. Designs and implements training programs for hotel staff in security-related areas.
3. Decides training topics and designates trainers during daily briefings.
4. In conjunction with junior leaders, assesses the need for additional support for Supervisors and guards.
Other Duties:
1. Performs all tasks as directed by Management.
2. Participates in related project teams.
3. Performs other related duties and special projects as required by Management.
4. Responsible for managing InterREACT audit.
Occupational Health & Safety:
Employee Responsibility:
All employees must safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job assigned by Management.
Qualifications
1. Previous leadership experience in a similar role required.
2. Certification in CPR/First Aid required.
3. University/College degree in a related discipline preferred.
4. Knowledgeable in the use of all security equipment (radios, cameras, electronic lock systems).
5. Computer literate in Microsoft Windows applications required.
6. Professional presentation is a must.
7. Strong interpersonal and problem-solving abilities.
8. Highly responsible and reliable.
9. Ability to work well under pressure in a fast-paced environment.
10. Ability to work cohesively as part of a team.
11. Ability to focus attention on guest needs, remaining calm and courteous at all times.
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