Sales and Events Manager at Derbyshire County Cricket
The Club is looking for an experienced Sales and Events Manager to join our small team to help create a seamless, world-class experience for our guests, whilst maximizing revenue and providing year-on-year growth of the Conference & Events business at the County Ground.
Responsibilities:
* Respond efficiently to all incoming enquiries (including phone, email, and social media channels) converting to sales and maximizing revenue.
* Prepare quotations and proposals including the preparation of rate agreements for key client accounts.
* Develop the key accounts strategy and revenue expectations.
* Assist and oversee account management of clients for retention and growth.
* Manage and utilize our booking systems to ensure best utilization of space.
* Proactively identify business leads and sales opportunities to grow and evolve the business.
* Attend events and major matchdays to assist with setup and delivery.
* Supervise defined aspects of an event to ensure excellent customer service and a fantastic end-to-end event delivery.
* Become an integral member of the team, understanding the operation of all aspects of the department while working closely with other departments (Commercial, Marketing, and Operations) to deliver cricket and event hospitality.
* Develop a strong knowledge of the Derbyshire C&E sector and translate this into current and up-to-date competitor analysis on local venues.
* Possess a clear understanding of the company business plan and ensure that all targets relating to the C & E sales function and team are achieved.
* Forge relationships with neighbours, corporate contacts, venue finder agencies, and event companies.
* Know the product: understand the menu and wine & beverage list together with hospitality service standards.
* Produce accurate function sheets to the set deadline, confirming all event timings, numbers, and requirements.
* On the day of an event, meet each client to ensure their expectations are being exceeded.
* Ensure other services a client may request are booked for their event.
* Contact each client following an event to gather essential feedback and establish future bookings at the venue.
* Manage all internal bookings for all club personnel.
* Identify gaps and produce initiatives to help fill them.
* Follow up with customers for post-event feedback and undertake customer satisfaction surveys.
Skills, Knowledge & Qualifications:
* Commercial & financial management: maximizes profitability within the venue to help towards the company vision.
* Sales management: ensures maximum sales conversion of all enquiries and new business achieved at the venue.
* Client management: builds and maintains excellent client relations to ensure a successful venue.
* Event Management: delivers the best service to our clients.
* Matchday Operations: supports the team delivering matchdays in an operational role.
* Experience of developing a proactive sales pipeline.
* Previous knowledge of booking systems and maximizing their use to develop the business.
* A genuine desire to go above and beyond to make our guests feel special by exceeding their expectations.
* Enjoy working in a busy and bustling environment.
* Good communicator, highly organized with a desire for knowledge.
* Initiative to get the right things done at the right time.
* The ability to prioritize tasks and work effectively under pressure.
What we can offer you:
A competitive salary
25 days paid holiday plus bank holidays
Free on-site parking
2 free tickets to every Derbyshire County Cricket Club home match
Employee Assistance Programme
Staff discount with Samurai on-line purchases and legal fees with a local firm of Solicitors
To apply, please send your up-to-date CV with a covering letter detailing your suitability for the role to Viv Sheppard, HR and Wellbeing Manager at Derbyshire County Cricket Club via jobs@derbyshireccc.com.
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