Job Description:
What you'll do
The role of a Customer Service Representative is to provide our customers with outstanding service by taking ownership of their transactional or service requests and answering specific product queries. You will also educate customers about HSBC self-service devices and digital platforms, offering them flexible banking options.
We seek individuals passionate about delivering excellent customer experiences, ambitious, helpful, and able to engage in meaningful conversations. Previous customer service experience is helpful but not essential; we value genuine passion and a willingness to learn.
HSBC is committed to coaching and development, providing access to learning platforms for career growth.
Within this role you will:
* Deliver exceptional face-to-face customer service in a busy branch environment, adhering to policies and procedures
* Process transactions accurately
* Pay close attention to detail
* Educate customers on HSBC self-service devices and digital banking
* Collaborate with the branch team to improve workflows and customer experience
What do I need to be successful?
* Excellent communication skills to engage effectively, build connections, and demonstrate empathy
* Ownership of customer inquiries, delivering personalized, friendly, and efficient service
* Resilience to adapt to a changing environment
When & Where you'll work
Full-time roles are 35 hours weekly, Monday to Friday 09:00-17:00, and Saturday 09:00-13:30 (not all branches open on Saturdays). Support for other branches within a reasonable distance may be required, with costs reimbursed per HSBC Expenses Policy.
Your Training
Full in-branch training over 8 days across 2 weeks will cover job specifics, systems, products, and services. Attendance is mandatory; holidays during training are not permitted.
What You’ll Get!
Starting salary of £23,205 for 35 hours/week, plus performance bonuses, holiday entitlement, employee discounts, life assurance, flexible benefits, and savings schemes. HSBC is committed to diversity and inclusion, offering accommodations during recruitment for candidates with disabilities or neurodivergence.
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