Job Description
Wholesale Operations Specialist - Milton Keynes
The Wholesale Operations Specialist will join a dynamic team within our Credit Assessment and Retailer Services Department.
Main responsibilities include managing approximately 80 manual processes and multiple automated ones across various systems, completing time-bound critical wholesale funding processes, collaborating with colleagues in 4-eyes processes, handling multiple tasks daily, requiring independence and effective teamwork.
The ideal candidate should thrive under pressure, having fantastic attention to detail, adapt to varying workloads and tasks, and possess strong problem-solving skills to support Dealers and stakeholders.
This role involves:
* Managing the lifecycle of approved credit facilities in line with compliance and Organisational Manual for European Banking OMEB regulations.
* Responsible for the completion of daily assigned tasks which must be completed within agreed Service Level Agreements (SLAs).
* Working collaboratively across the team to ensure that all daily tasks are completed and provide further support on outstanding tasks or help solve more complex queries.
* Supporting problem resolution, building in-depth product and technical knowledge across multiple systems and applications to understand how data and information is held and analyse the information to help resolve customer queries.
We're looking for:
* Good problem-solving skills to work across multiple products, processes, systems and stakeholder to resolve any queries.
* Thorough working knowledge of Microsoft (particularly Excel) and SAP application software.
* Strong attention to detail with a focus on quality.
* Ability to work independently and work across multiple products, processes, systems and stakeholder in order find solutions to queries that may span multiple processes.
About Volkswagen Financial Services
Our mission is straight forward, we want to be 'The Key to Mobility'. To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.