Lovely Office Space based in Spinningfields, Manchester!
Promote from Within Culture
About Our Client
Our client is a well-established firm in the professional services industry. They are a large organisation, operating across the UK, renowned for their commitment to delivering exceptional services to their diverse clientele. Based in Manchester, they offer a supportive and professional work environment where innovation and efficiency are highly valued.
Job Description
1. Act as first point of contact for any client inquiries maintaining high standard of customer service at all times.
2. Communicate effectively with clients across various channels, supporting with legal inquiries and providing first-class customer service.
3. Maintain accuracy when inputting and processing client information.
4. Escalate any inquiries to the relevant department.
5. Take ownership of workloads, effectively completing all tasks accurately and promptly.
6. Demonstrate an adaptable mindset and a willingness to accommodate the changing needs of the team and business.
The Successful Applicant
A successful Client Services Executive should have:
1. A strong customer service orientation and excellent communication skills.
2. Strong attention to detail ensuring accuracy when data entry.
3. The ability to manage multiple priorities and work under pressure.
4. A problem-solving attitude and the ability to make sound decisions.
5. Proven track record of meeting or exceeding key performance indicators (KPIs).
6. A willingness to learn and adapt in a fast-paced professional services environment.
What's on Offer
1. Excellent Benefit Package.
2. Dynamic office space based in Manchester City Center.
3. Clear progression paths, training, and skill development available.
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