Job Description
End Date\n\nMonday 20 January 2025\n\nSalary Range\n\n£42,120 - £46,800\n\n**[We support flexible working – click here for more information on flexible\nworking options](https:www.lloydsbankinggroup.comcareersculture-and-\ninclusionagile-working.html)**\n\nFlexible Working Options\n\nHybrid Working, Job Share\n\nJob Description Summary\n\nYou will be part of a team that is shaping Business and Commercial’s online\nbanking experience, uplifting mobile app and online banking content; including\nproduct informationtools, thematic content and help and support information,\nleading on the development of new navigation, uplifting customer emails,\nrunning AB tests, and delivering content upgrades to help achieve business\nobjectives.\n\nJob Description\n\nJOB TITLE: Content Specialist\n\nSALARY: £42,120 - £51,480 \nLOCATION: Bristol \nHOURS: Full-time \nWORKING PATTERN: Our work style is hybrid, which involves spending at\nleast two days per week, or 40% of our time, at one of our office sites\n\nAbout this opportunity\n\nLloyds Banking Group (LBG) is changing and responding to the rapid\ntransformation of our sector, helping us to be the best bank for customers.\nWere embracing creative, agile and simpler ways of working, to make a\ndifference to the constantly evolving needs of colleagues, customers and our\nbusiness.\n\nOur Business and Commercial Banking (BCB) division have business clients\nacross a wide variety of sectors - from small businesses to multinational\ncorporations and financial institutions. Many of the clients we support are\nhousehold names, driving UK growth, and were committed to help the UK economy\nby helping British businesses. Within BCB is our Channels business, which has\nbeen built to design and deliver great end to end experiences for our clients\nacross Digital, Telephony and marketing Channels.\n\nYoull be part of a team that is shaping Business and Commercial’s online\nbanking experience, uplifting mobile app and online banking content; including\nproduct informationtools, thematic content and help and support information,\nleading on the development of new navigation, uplifting customer emails,\nrunning AB tests, and delivering content upgrades to help achieve business\nobjectives.\n\nThe skills and background youll need...\n\n * A solid understanding of content management systems, ideally GitHub (AEM is desirable)\n\n * A proactive approach, a desire to make a difference, a commitment to better and real sense of accountability\n\n * Good written and verbal communication skills, attention to fine detail, ensuring the accuracy of change\n\n * Excellent planning and organisation skills to ensure delivery according to business and customer requirements\n\n * An excellent stakeholder manager who proactively communicates with stakeholders to ensure work progresses and relationships are strengthened\n\nWhat you’ll do..\n\n * Be a credible consultant across the business, truly understanding the capabilities of Github and AEM, building and releasing content changes in the business mobile app and online banking sites\n\n * Create content change requests alongside stakeholders ensuring relevancy, accuracy and quality and proactively challenging briefs to ensure optimum content is delivered\n\n * Test content changes, ensuring execution of content change to the business mobile app and desktop secure site are timely and accurate\n\n * Contribute to the overall performance and design standards of the secure sites, suggesting innovative ideas to make the existing experience better or suggesting new ideas to uplift customer experience and performance\n\nAbout working for us\n\nOur focus is to ensure were inclusive every day, and build an organisation\nthat reflects modern society and celebrates diversity in all its forms.\n\nWe want our people to feel that they belong and can be their best, regardless\nof background, identity or culture.\n\nWe were one of the first major organisations to set goals on diversity in\nsenior roles, create a menopause health package, and a dedicated Working with\nCancer initiative.\n\nAnd it’s why we especially welcome applications from under-represented groups.\n\nWe’re disability confident.
So if you’d like reasonable adjustments to be made\nto our recruitment processes, just let us know\n\nWe also offer a wide-ranging benefits package, which includes:\n\n * A generous pension contribution of up to 15%\n\n * An annual performance-related bonus\n\n * Share schemes including free shares\n\n * Benefits you can adapt to your lifestyle, such as discounted shopping\n\n * 28 days’ holiday, with bank holidays on top\n\n * A range of wellbeing initiatives and generous parental leave policies\n\nReady to start growing with purpose? Apply today.\n\n**At Lloyds Banking Group, were driven by a clear purpose; to help Britain\nprosper. Across the Group, our colleagues are focused on making a difference\nto customers, businesses and communities.
With us youll have a key role to\nplay in shaping the financial services of the future, whilst the scale and\nreach of our Group means youll have many opportunities to learn, grow and\ndevelop.**\n\n**We keep your data safe. So, well only ever ask you to provide confidential\nor sensitive information once you have formally been invited along to an\ninterview or accepted a verbal offer to join us which is when we run our\nbackground checks. Well always explain what we need and why, with any request\ncoming from a trusted Lloyds Banking Group person.**\n\n**Were focused on creating a values-led culture and are committed to building\na workforce which reflects the diversity of the customers and communities we\nserve.
Together we’re building a truly inclusive workplace where all of our\ncolleagues have the opportunity to make a real difference.**