Job Description
Technical Field Service Engineer – Healthcare Products
Location : Can be based in Oxfordshire, Buckinghamshire, Hertfordshire
We are working with a leading healthcare solutions provider to find a motivated Technical Field Service Engineer to cover the Oxfordshire, Buckinghamshire, and Hertfordshire region. This role is ideal for someone with a proactive, problem-solving mindset, who enjoys working hands-on with technical products while delivering outstanding customer service.
Key Responsibilities:
* Perform technical repair and maintenance work on a range of healthcare products supplied by the company.
* Manage van stock efficiently to ensure you are prepared for all call-outs.
* Collaborate with the customer service team to schedule visits effectively and deliver an excellent customer experience.
* Assist with installations at care homes and support the sales team during client visits when required.
* Complete administrative tasks and reporting within required timeframes.
Key Goals & KPIs:
* Achieve outstanding customer feedback and ensure clients receive top-tier service.
General Expectations:
* Stay up-to-date with product developments through ongoing training and professional development.
* Adhere to the company’s health and safety policies and act as a brand ambassador, promoting company values of insight, determination, and integrity.
Qualifications & Skills:
* Essential : A-level or equivalent qualification, strong communication skills (written and verbal), and a full UK driving licence.
* Desirable : Degree or equivalent in a relevant field, with knowledge of technical or healthcare-related products.
Skills & Attributes :
* Excellent interpersonal skills and the ability to work well under pressure.
* Strong IT skills (proficiency in Microsoft Outlook and Word).
* A flexible approach to work, with the ability to manage multiple tasks simultaneously and stay overnight if necessary.
* Strong attention to detail and a willingness to follow technical guidance.
Benefits:
* Company van and laptop provided .
* Annual Leave : 25 days + public holidays.
* Private medical healthcare cover .
* Opportunities for training and development to support your growth.
This is an exciting opportunity to join a dynamic company that values its employees and provides a collaborative and supportive working environment. If you’re a driven individual with a technical mindset and a passion for customer service, this could be the perfect role for you!