Job Introduction
We’re experience makers.
And food fanatics. And we’re hiring.
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive.
Because at Sodexo Live! We’re so much more.
Be part of something greater.
This is a fantastic opportunity to join Sodexo Live! at St. James’ Park, Newcastle United Football Club. Season 2023/24 is going to be the biggest yet, with NUFC taking on the Champions League.
With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.
We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Role Responsibility
The front of house role covers:
* Waiting Staff
* Drinks Service Staff
* Kiosk Staff
* Glass Collectors
* Box Staff
* Fine Dining Staff
* Always adhere to company cash handling procedures.
* To assist with setup prior to guests' arrival, ensuring all necessary mis en place and equipment is in place.
* To complete any task assigned by a supervisor, always working proactively.
* Providing the highest possible level of customer service, taking both food and beverage orders as required.
* To assist with food service, which may be buffest service or a la carte dining.
* To remain attentive to guest’s needs, working in a timely manner to minimise any wait times.
* Ensuring all food and beverage products served are of the required standard, well presented, and served in line with service guidelines.
* Extensive knowledge of all products stocked, and any applicable promotions.
* Maintaining a safe and tidy work environment, with any effective equipment reported.
* Clearing all used or unnecessary cutlery, crockery, glassware, or debris from guests' tables.
* Reporting any guests' complaints,
* To assist with the clear down of the area to the required level when service is complete.
* Complete adherence to all licensing legislation, including that which is company specific.
* Ensuring correct hygiene handling (processing) of food items is maintained.
* Align with the companies Equality & Diversity policies.
* Adhere to all Health and Safety, Food Safety & Food Allergens policies.
The Ideal Candidate
* Experience is desirable.
* Excellent verbal communication skills.
* Being friendly yet professional.
* Being a team player with an ability to resolve conflict and take criticism.
* Good attention to detail and punctuality.
* Being proactive is key.