Aftersales Manager – Canterbury area in Kent
Our client is a busy main dealership who are looking to recruit an experienced and successful Aftersales Manager to run their service department.
Responsibilities:
1. Oversee all aspects of the Service Department operations.
2. Review CSI surveys and other measures for monitoring customer satisfaction.
3. Challenge and drive the performance of the Service department staff.
4. Manage, coach and motivate your team to build long-term staff delight and potential progression.
5. Control costs for the department.
6. Monitor performance against agreed targets / budgets.
7. Control the recruitment process, as required.
8. Perform analysis to identify areas of weakness and appropriate, targeted marketing activity.
9. Review Service KPIs on a regular basis to track / monitor performance and identify trends.
Minimum Requirements:
* Previous experience as a Service Manager or Aftersales Manager who is successful in their current position.
* Ability to be a ‘leader’ of people and an ambassador for the Brand and Dealer group.
* Demonstrate a stable career path.
In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package.
I look forward to hearing from you regarding the vacant Aftersales Manager role in the Canterbury area.
Contact Andy at Jago Consultants
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