Duties and Responsibilities Ability to operate in the security testing area as a subject matter expert. Attending and presenting at meetings and workshops with customers designed to raise awareness of our services and draw out, clarify and pin down their needs in terms of Claranet products and services in the areas above Working with the customer and the Customer Success & Growth team to ensure accurate scoping information is gathered and reviewed. Completion of Scope responses including the technical review and categorisation of customer targets, based on complexity, and the preparation of a commercial estimate as a result of this analysis. Once agreed, drafting and revising Statement of Works ensuring that there is clarity about services provided, timelines, responsibilities and costs. Liaison acting as a technical validation role with other teams to ensure that the customer solution is in line with operational capabilities. Planning for and supporting service implementation, service transition, and service introduction activities including appropriate change management services Working with the wider security team to improve the security Claranet Portfolio (input to roadmaps etc.). Along with the Customer Success & Growth Team, product marketing and marketing teams to tailor and shaping our proposition to the customers’ IT and business leadership, including helping to improve product collateral and marketing materials. Presenting at customer meetings to a wide range of people from security experts, technical teams (developers, network and other IT engineers etc.) and business leaders. Presenting at events and on webinars. Explaining the solution in detail, interpreting customer needs and responding to challenges to show the value and relevance to the customer business. The ability to field and answer technical questions on security products and solutions. Liaise with other solution architects in similar roles and Product Management to link security services into wider customer solutions Training of and liaison with the Customer Success & Growth teams to ensure leads are identified in our existing customer base Building and maintaining strong working relationships with technical, operational and Customer Success & Growth teams. Teams to collaborate with Portfolio and Propositions - collaborate to design and deliver portfolio and solutions that meet documented customer business outcomes and deliver strategic proposition outcomes. Work together to build Service Descriptions for customers where appropriate. Infrastructure & Data – collaborate with the teams to ensure skills and resourcing levels and availability are relevant to meet the delivery requirements. PMO – identify timelines to deliver project. Customer Success and Growth – support team with technical and solution expertise to help translate customer needs into high level solution designs. Customer Experience and Managed Services – collaborate to ensure solutions are designed to enable a smooth service transition. Position Specifications Behavioural competencies – organisational and behavioural fit Flexible and creative to take considered risks. Learn and adapt quickly to changing situations. Self-motivated and able to work under pressure. Ability to travel to different sites and locations on a weekly basis. Manages conflict and challenges in an open and constructive manner. Critical competencies – technical fit Previous experience as a subject matter expert on security testing with a good understanding of the other security services in Claranet’s portfolio Strong presentation skills and ability to lead customer workshops with a range of business and technical teams A background in security services with experience in technical operations, pre-sales/sales, consultancy, field engineering or similar disciplines A strong understanding of design and delivery of security testing and managed services Strong overall technical skills and commercial astuteness A passion for solving the customers’ problem without compromise Compelling written and oral communications skills