As Retail Manager, you will be responsible for the strategic and day-to-day management of our retail operations. This includes leading a team to optimize performance, ensuring profitability, and maintaining compliance with NHS guidelines and operational standards. You will work closely with stakeholders, contractors, and suppliers to deliver a retail portfolio that supports the needs of patients, visitors, and staff.
Your role will encompass budget management, stock control, staff training, and customer service excellence. With a focus on innovation, you will identify opportunities for improvement, implement sustainable practices, and contribute to creating a welcoming and efficient retail environment.
The ideal candidate will have a strong background in retail management, with proven experience in overseeing multiple outlets. You should be commercially astute, highly organized, and adept at managing teams in a fast-paced, customer-focused environment. A commitment to enhancing the overall experience of the Trust’s retail facilities and aligning with the NHS’s core mission will be integral to your success.
To be responsible for the running, organisation and development of the Catering Department at Liverpool University Hospitals. This involves patient feeding on Aintree site and the running of retail units across LUHFT that is currently 16 units across 5 sites. To delegate tasks to lower grade staff, ensuring there are robust monitoring systems in place to ensure that targets are achieved.
To deputise for the facilities manager in their absence
To continuously review and facilitate development of the services to ensure that the department is offering a first class service to all stakeholders.
Be responsible in identifying issues and implementation of effective solutions to problems. Producing reports, SOPs, and polices as required. Marketing the service and give advice to other health care professionals whether within the Trust of from other organisations on Catering and associated areas.
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women’s Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit theircareers page.
To identify the need for, create and implement systems, SOPs and policies
Implement and manage monitoring systems
HACCP - utilising outside agencies and other departments within the Trust to create a robust HACCP policy which can be utilised if the need arises in a court of law.
Health and safety - responsible for ensuring compliance with relevant Health and Safety regulations, National and local policies on health and safety, risk assessments and COSHH.
Attend Trust and external meetings as the catering representation
Arrange and facilitate meetings
Communications - establish two way communication either face to face, teams, telephone or email to notify other departments and areas of changes.
Procurement - suppliers - responsible for the purchasing of all goods and services within the departments. Creating product specifications. Working with procurement and outside buying agencies to ensure that the department is compliant with SFIs and Government Buying Guidelines
For a full list of duties, please refer to the attached job description
This advert closes on Sunday 9 Mar 2025