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Customer Engineer (Solution Design)
Glasgow or Manchester based.
A bit about us
Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.
Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
Who are we looking for?
As part of ongoing development, we are increasing the delivery of converged, voice and data network solutions through Gamma's Channel and Direct business units.
This is an exciting opportunity to join us in a Solution Design role within the Operations organisation. The role will involve a high level of interaction at a consultancy level with our internal engineering and pre-sales teams as well as with customers and channel partners, providing a broad range of LAN/WAN and Data Centre solutions.
Responsibilities:
* Be the technical expert accountable for the customer solution design during the post-sales delivery phase of a customer solution, participating and possibly leading detailed design and integration meetings.
* Support the Pre-sales function with the understanding of requirements and design of solutions, in particular supporting non-standard requests and making recommendations, especially when customer requirements are not a best fit for a standard service.
* Adapt the standard core services (which come out of Core Engineering) to bespoke customer requirements, typically through design changes on the CE only.
* Provide technical consultation for Pre-Sales, sometimes attending customer pre-sales meetings to capture detail, provide technical input, and assist in winning business.
* Act as the conduit between the presales and post sales teams to ensure an approved customer design is transitioned into delivery (particularly when requests are bespoke).
* Test 'managed' CE equipment and software.
* Define IP/VOIP, designs/test plans and execute.
* Deliver full solution documentation and carry out handover into the relevant support areas.
What you'll need:
* Ideally qualified to CCNP/CCDP.
* Experience designing LAN/WAN solutions, preferably in an enterprise environment.
* Experience of dealing face to face with customers in a technical role (i.e. Consultant, Designer, and Senior Engineer).
* Confident & professional at both fielding customer discussions and presenting to technical audiences.
* Vendor-specific experience in Cisco, Juniper, Palo Alto, FortiNET, etc.
* In-depth understanding of routing protocols, internal and external BGP, OSPF, EIGRP & RIP.
* Familiar with common Internet protocols, e.g. SNMP, SMTP, ICMP.
* Advanced knowledge of routers, switches, firewalls, Access Control Lists (ACLs).
* Detailed knowledge of core network routers and infrastructure.
* Hands-on experience of IP / VOIP network design, implementation and troubleshooting.
* Hands-on Cisco exposure backed up with relevant Cisco accreditation.
* Detailed understanding of Layer 2 and Layer 3 MPLS VPNs from the Core to Customer Edge (P / PE / CE) including VRFs.
* A strong background in configuring firewalls for both Corporate and ISP services, including: VPN Client and Site2Site IPSec Policies, Advanced DPI Policies for Internet Traffic, and Centralised / Virtual Firewall Policies for VPN Customers.
* Detailed understanding of all aspects of QoS (Traffic Shaping / Policing / Scheduling / Congestion Management and Avoidance). Specific experience with deploying QoS in a voice and/or converged environment would be advantageous (using both IPv4 and IPv6).
* Previous work on designing and delivering resilient solutions.
* Experience of delivering solutions on Cloud compute such as Azure/AWS.
* Working with Virtual Machines.
* Configuring and deploying VXLAN solutions.
* SDWAN experience would be beneficial.
* Project Management skills beneficial.
* Excellent communication skills.
What do we offer?
* 25 days holiday + bank holidays.
* Your birthday off.
* Private Medical Insurance.
* Electric Vehicle (EV) scheme.
* Pension plan.
* Enhanced maternity and paternity leave.
* Share-save scheme.
If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you can create a work-life balance and enjoy working here at Gamma.
Other details:
* Pay Type Salary
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