We are seeking to recruit a Housing Benefit Overpayment Debt Recovery Officer. The role will involve but is not limited to the following:
Key tasks and responsibilities:
* Contribute to delivering collection targets set by the client
* Adhere to overpayments/payments procedures in order to meet client agreements.
* Maintain a high standard of quality, and achieve internal quality standards.
* Achieve internal productivity benchmarks
* Adhere to objectives set by service team manager
* Support\mentor overpayment administrators where required
* Proactive recovery of overpayments. This involves outbound calling, attachment of benefits, referral to debt collection agencies and County Court recovery.
* Initial validation of Debts.
* Maintenance of Debts throughout the recovery cycle
* Verbal and written liaison with debtors, third parties, and other internal departments.
* Responding to complex correspondence relating to Debts
* Dealing with aspects of debt payments. This may involve returned/missing BACS payments, issuing and cancelling of payments made.
* Write off recommendations
* Tracing absconded debtors
* Upkeep of suspense account and invoices in credit
Essential Skills and Attributes:
* Experience of dealing with Debt recovery
* Knowledge of Debt recovery regulations and processes
* Competency in the use of various Debt recovery and Document management IT systems
* Ability to work as a team and individually
* Professional communication skills
* Good mathematic skills