About Pom Pom London
We are a fast growing D2C (Direct-to-Consumer) brand operating on Shopify. We are passionate about delivering exceptional online shopping experiences. As we continue to scale, we are looking for a data-driven and commercially minded E-Commerce Manager to lead and optimise our online sales performance.
The Role
As our E-Commerce Manager, you will be responsible for driving growth across our online store, optimising the customer journey, and improving conversion rates. You will manage the day-to-day operations of our Shopify website, oversee digital marketing strategies, and ensure a seamless user experience to maximise revenue.
Key Responsibilities
* Shopify Store Management: Maintain, optimise, and enhance our Shopify website to drive conversions and improve user experience
* Sales & Performance Growth: Develop and execute strategies to increase online revenue, AOV, and customer retention
* CRO & UX Optimisation: Continuously test and improve site speed, navigation, checkout processes, and product pages
* Merchandising & Operations: Manage product listings, seasonal promotions, and content updates to maximise sales opportunities
* Analytics & Reporting: Track key KPIs (conversion rates, bounce rates, customer acquisition cost) and provide insights for data-driven decision-making
* International Expansion: Optimise the site experience for key markets and explore new opportunities for global growth
* Customer Journey Enhancement: Ensure a seamless shopping experience across all digital touchpoints, including mobile and desktop
We're Looking For
* E-Commerce Expertise: 3+ years of experience managing a high-growth D2C e-commerce brand (preferably on Shopify Plus)
* Shopify Knowledge: Strong understanding of Shopify's ecosystem, including themes, apps, and integrations
* Data-Driven Mindset: Comfortable using Google Analytics, Shopify Analytics, and A/B testing tools to make informed decisions
* Conversion Rate Optimisation (CRO): Experience improving UX/UI and checkout processes to boost revenue
* Strong Project Management Skills: Ability to lead e-commerce initiatives, coordinate with teams, and execute with precision
* Experience with International E-Commerce: Understanding of multi-currency, multi-region storefronts, and cross-border logistics
Why Join Us?
* Work with a high-growth, digitally native brand in an exciting industry
* Have a direct impact on global e-commerce expansion
* Competitive salary, performance bonuses, and career growth opportunities
* Work with a talented, ambitious, and collaborative team
* Employee discount
* Company pension
* Competitive annual leave
Ready to take our e-commerce business to the next level? Apply now and be part of a fast-paced, high-performing team!
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