FRONT OFFICE MANAGER - Harrogate FRONT OFFICE MANAGER Full Time Competitive rate of pay plus monthly service charge, typically 2,400 annually 40 hours Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices • Maintain good communication and working relationships with all hotel departments • Manage rotas reflecting business demands • Recruit, manage, train and develop the Front Office team • Act in accordance with policies and procedures when working with front of house equipment and property management systems • Assist with other departments, as necessary • Carry out duty manager shifts when required • To live the Grantley Hall Values at all time without compromise Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve • Passionate about Hospitality Industry • Detail orientated and drives standards • Possess a positive attitude and a desire to learn • Ability to meet deadlines and work under pressure • Friendly, courteous and helpful with excellent communication skills • Motivated to go the extra mile for guests and colleagues • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: Tips typically over £200 per month (£2,400 per year) Complimentary bespoke uniform and chef whites Complimentary meals whilst on duty Refer a Friend bonus - Earn up to £1000 Complimentary employee car parking Complimentary state of the art onsite gym - with personal trainer support 31 days annual leave (including bank holidays) increasing with service Professional development opportunities at all levels Reimbursement on work shoes, sight tests and professional memberships Modern and spacious discounted live in accommodation for eligible roles Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. Employee Assistance Programme helpline and online support, along with wellbeing champions onsite Team Member of the Month Awards Discount on Grantley Halls Restaurants, Spa products and Gift Shop Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels Cycle to work scheme Access to Wagestream, allowing you to instantly access your wages Simplyhealth - Health cash plan