An exciting opportunity has arisen for a Telesales Team Leader to oversee the customer service team in our Transport & Distribution department. The successful candidate will manage, inspire, and lead a team to achieve set sales targets and deliver exceptional customer service.
Client Details
Our client is a leading player in the Transport & Distribution industry, offering fulfillment services for both business and personal needs. Operating on a national level, they are now looking to expand their operations this year.
Description
Key responsibilities consist of:
1. Lead and manage the Telesales team to deliver exceptional service.
2. Develop and implement customer service policies and procedures.
3. Provide continuous assistance to team members handling orders, complaints, and delivery challenges.
4. Generate regular reports for senior management to track sales and identify slow-moving items.
5. Maintain frequent communication with customers via email, phone, or in-person visits to nurture relationships and resolve any concerns.
6. Conduct an annual customer satisfaction survey, analyze feedback, and implement improvement strategies based on the results.
7. Handle complex customer service issues and oversee resolution.
8. Develop and implement a comprehensive sales strategy to achieve company objectives.
9. Conduct regular team meetings to ensure sales targets are met.
10. Deliver exceptional customer service to maintain client satisfaction.
11. Provide coaching and training to team members to enhance their skills.
12. Handle escalated customer complaints in a professional and efficient manner.
13. Generate reports on sales metrics and present them to senior management.
14. Collaborate with the marketing team to identify new sales opportunities.
Profile
A successful Telesales Manager should have:
1. A minimum of 3 years' experience working in a customer managerial position.
2. Strong abilities to communicate with the team.
3. Strong leadership skills and the ability to motivate and direct other team members.
4. Excellent communication skills, both verbal and written.
5. Strong attention to detail.
6. Ability to work well within a fast-paced environment.
7. Proven experience in a telesales or customer service role within the Transport & Distribution industry.
8. Excellent leadership and team management skills.
9. Strong communication and interpersonal skills.
10. Proficiency in CRM software and Microsoft Office Suite.
Job Offer
An estimated salary range of £29,700 - £34,300 per annum.
Hybrid working (3 days in office).
Enhanced annual leave scheme (33 days annual leave + birthday).
Life assurance & insurance.
Permanent full-time opportunity.
Internal progression.
Annual salary review.
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