JOB
PURPOSE
To
work as part of the FOH team to deliver the best quality service to our guests.
Working with the wider team to deliver the best food & drink quality in a
timely, professional manner.
DUTIES
& RESPONSIBILITIES
Fundamentally delivering the best guest experience possible & working
as part of a fast paced business.
Play your part within the
motivated FOH team so that they are prepared to deliver the best quality food &
drink in our pubs safely and to our standards. Play your part in maintaining
the highest quality standards.
Communicate
and work well with the team to ensure the delivery of great quality food and
guest service.
Reporting into the General
Manager, you will work as part of the team to ensure that our food & drink
is delivered to our guests to the highest standards.
You will be responsible for
being part of the guest service cycle, from greeting and seating guests, taking
orders correctly and delivering the best service.
You will have an understanding
of all dishes on the menu, including allergen information.
You will manage the balance of
responsibilities around the pub from guest service to maintaining cleanliness
standards of the front of house areas.
At the start of each shift,
you will check in with the manager in charge of shift, to understand the plan
for the day – from bookings for the day to cleaning tasks required for completion
during your shift.
At the end of each shift, you
will check in with the manager before you end your shift to ensure all tasks
are completed and understand what your next shift will involve.
Being a small team, you will
be required to carry out a number of different tasks as detailed above.
Our Practices
Play
your part within the FOH team to ensure all processes and procedures are
conducted to the correct standard.
Fully
understand the guest service cycle so you are aware of how to deliver the best
guest experience.
Take pride
to ensure the front of house areas are clean, hygienic and tidy, at all times.
Complete
daily and weekly cleaning tasks. Keep up to date with current promotions and
new products.
Complete
all appropriate company documentation, due diligence records and key tasks, on
every shift.
Maintain personal knowledge
by completing in-house training, online eLearning and workbooks.
Always adhere to all brand
standards, company policies and procedures.
Carry out management team
requests and brand instructions.
Drive for Results
Driven to
exceed business targets for self and team balancing the need for results and
quality standards.
Always put
the guest experience at the heart of all you do.
Communicating with Clarity
Communicates clearly and
articulately and adapts communication style to suit their audience.
Handling Pressure & Problems
Operates well under pressure,
using initiative and remaining positive when confronted with problems. Works
extremely well within the team.