At Jewellery Quarter Bullion, our mission is to create an accessible, simple & enjoyable customer experience. We seek a dedicated Bullion Trader to join our sales and customer service team, providing exceptional support to English-speaking clients, handling enquiries, and driving sales through excellent customer service. This is a dynamic role where you will learn about our products and industry, and work closely with our vibrant and collaborative team.
Key Responsibilities:
* Customer Engagement: Answer inbound calls and emails, providing high-quality assistance to customers.
* Sales Focus: Drive sales by following up on customer leads and delivering comprehensive product knowledge.
* Product Information: Offer detailed guidance on product specifications, check prices and availability, and process customer orders efficiently.
* Compliance: Finalise payments and perform compliance tasks related to customer onboarding and transactions.
* After-Sales Care: Take ownership of after-sales support, ensuring any issues are resolved promptly and to the customer's satisfaction.
* Administration: Carry out various administrative duties, including record-keeping and updating systems.
* Support: Provide assistance to other teams as needed, contributing to the overall success of the company.
Ideal Candidate:
* Excellent communication skills and confident phone manner.
* A passion for delivering exceptional customer service and a proactive approach to generating business.
* Ability to learn and retain product knowledge, helping you offer tailored solutions to clients.
* Strong organisational skills and attention to detail.
* Team player with a positive attitude, thriving in a collaborative and fast-paced environment.
* Previous experience in a sales or customer service role is advantageous but not essential.
Package Description:
* £26,500 - £30,000 OTE based on experience
* 25 days of holidays + 8 days Bank Holidays and the opportunity to buy 5 extra days per year
* Cycle to Work Scheme (worth up to 5% of basic salary)
* Company Events
* Employee Discount
* Health & Wellbeing Program
* Referral Programme
* Store Discount
About the Company:
We provide customers with the opportunity to buy and sell precious metals with ease and confidence. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry. We value integrity, agility, ambition, clarity, and efficiency.