Why join Apex Hotels?
You will receive a warm welcome into the Apex family on joining us as a Casual Spa Therapist in Dundee. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness, and Teamwork. We encourage you to bring your own unique personality to the role and be yourself whilst working as part of the Spa Department.
Apex Hotel's Spa offers a diverse menu, including beauty, massage, and the use of ESPA products. We are currently looking for a Casual Spa Therapist to assist the Spa during busy periods.
Starting your Journey:
As a Casual Spa Therapist, you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. You will deliver exceptional customer service through health and beauty treatments and customer care while promoting the spa products and services.
You will embrace every opportunity to create extra special moments for our guests, providing a personal experience they will want to share.
Joining the dedicated Spa department, you will:
* Conduct treatments to an exceptional degree, following Apex Brand Standards at all times.
* Ensure reception and relaxation areas are clean, tidy, and welcoming, as well as fully stocked.
* Handle enquiries in person, via telephone, and email.
* Process bookings and payments.
* Maintain and clean all equipment to an effective operational level.
* Meet required standards of service delivery within the spa (Efficiency, Accuracy, Customer Care) with an emphasis on exceeding customer satisfaction and loyalty.
* Provide a tailored service towards individual clients.
* Be responsible for working unsupervised.
As a Casual Spa Therapist, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel. You will enjoy chatting with our guests, offering help and assistance, and you will be a great multi-tasker, efficient at solving guest enquiries, always with a smile for our teams and guests.
On your first day, you will begin a structured 12-week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Therapist. With this in mind, we are looking for a Spa Therapist who:
* Can deliver excellent standards.
* Holds a genuine desire to provide a warmer welcome to our guests.
* Has experience of working in a customer-facing role.
* Holds a HNC in beauty therapy.
* Has an excellent level of English - written and oral.
* Previous experience of working within a Spa environment is desirable.
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big; there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
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