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Role: Business Development Support Partner
Location: Hybrid working with 1-2 days in Milton Keynes
Reporting to: Business Development Partner Team Lead
Overview / Purpose of the position
* Reporting to the Business Development Partner Team Leader and working closely with key stakeholders, namely the commercial and delivery teams.
* To provide administrative commercial support to the Global Regulatory Services Business Development Team and front-line client service.
Responsibilities & Accountabilities
* Receive, prioritise and process sales briefings received from the business development team.
* Prepare client correspondence including quotation and associated contract documents.
* Receive, prioritise, verify and process client applications.
* Work with the business development team and delivery team to effectively manage the quotation approval process and associated queries to improve the services provided to clients.
* Process fully approved client applications (sales packs) to operations team for delivery.
* Receive and handle incoming phone calls, emails and manage departmental inboxes.
* Work with sales support team leader to agree, plan, implement initiatives and monitor quality of work and key performance indicators.
* Adopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the business.
* Provide general administration support to the business development department as requested by the management team.
* Provide support and training to the global sales support administration team as required.
* Undertake specific project work as required.
* Any other duties which can reasonably be expected within the scope of this role.
Key Success / Performance Indicators:
* Ensuring the accuracy of processed data and documents within agreed deadlines.
* Ownership and resolution of problems to satisfaction of external and internal customers.
* Quality of service provided to internal and external customers (as per KPI measures).
* Efficient management of sales briefings from business development team and associated commercial requests from clients.
* Quantity and accuracy of quotations and orders processed within agreed SLA’s.
* Accuracy of data entry.
* Accuracy and response time for information provided to enquirers.
* Collaborative interface with Commercial and Delivery Teams.
Key criteria:
* 3+ years in a commercial / sales / customer services environment.
* Experience working in the Life Sciences sector.
* Salesforce experience would be a bonus.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
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