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Job Title: Field Care Supervisor
Location: Peterborough
Salary: £23,100pa
Hours: Monday to Friday, 9am-5pm. Full-Time with on-call responsibility and flexibility required to support the needs of the business
On call – contracted for 1 night per week as part of the employment contract and then £15 per night thereafter. (Weekends = £100 per weekend)
People are at the very heart of Prestige, and we want to make life better for them. As a Field Care Supervisor, you’ll grow and develop in an exciting business that puts people at the centre of everything we do. Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.
Your role at Prestige:
We are looking for a dynamic and independent care professional with solid care experience and a flexible, enthusiastic can-do attitude to join the Peterborough Branch as their Field Care Supervisor.
If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.
As an integral part of the branch team this is a role with plenty of scope to contribute to the success of the business.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.
Reporting to the Branch Manager your role will include:
The role of Field Care Supervisor is to work under the direction of the Branch Manager and Field Care Manager to implement systems to ensure that a domiciliary care service is delivered meeting and exceeding legislative standards, and in accordance with company equal opportunities and health & safety policy.
The success of this role will be measured by:
* Understanding the market sector and services/products that Prestige provides
* Willingness to learn
* Commitment to delivering the service to the highest standard, ensuring compliance
* Excellent communication and presentation skills
* Effective time management and organisational skills.
* Building key internal and external customer relationships and having an extensive knowledge of current market conditions and trends.
Main Responsibilities:
This involves the following major responsibilities:
* To undertake domiciliary care risk and manual handling assessments on new clients/service users prior to the provision of a domiciliary care service with regard to the potential risks to service users and care workers associated with delivering the package of care, and to ensure that the assessment is updated annually or following any significant change, whichever is sooner.
* To maintain an effective system in consultation with the Care Planner and Branch Manager for quality assurance management based on the outcomes for service users, ensuring that all service users and their carers are consulted about the care service.
* To meet domiciliary care workers formally on a one to one basis for the purposes of direct supervision at least quarterly and keep written records on the content and outcome of each meeting.
* To meet domiciliary care workers annually to conduct an overall appraisal of their standard of performance identifying training and development needs.
* To facilitate quarterly team meetings for care workers and to prepare an agenda and maintain minutes from the meetings.
* To assist the Care Planner and Branch Manager with the delivery of a carer assistants development and training programme.
* To assist the Care Planner and Branch Manager within a recruitment programme to build capacity and ensure contingency within the service.
* To participate in an on-call roster providing and co-coordinating cover for unplanned absence to maintain the service.
* Act appropriately in emergency situations, reporting incidents whilst respecting client/service user’s sensitivity, privacy and confidentiality.
* To support the needs of the care professionals and clients and participate in an on-call rota.
* To apply good practice and report any/all suspicion of abuse of any kind in accordance with procedure.
* To meet weekly compliance targets agreed with the Care Planner and Branch Manager.
* Assist with the ongoing review of service provision and change working methods in accordance with agreed strategy.
* To undertake duties appropriate to the scope of the position as may be required from time to time.
General Responsibilities:
* Occasionally support with the day-to-day responsibilities of the team when required.
* Be a champion for internal customer service.
* Any other reasonable management requests.
* Be part of the on-call/out of hours rota in line with the Branch requirements.
Key Attributes/Knowledge/Skills/Experience:
* Experience of supervising/managing others
* Smart and professional appearance.
* Articulate with the ability to put across ideas succinctly and clearly.
* Holding a valid UK driving licence and access to a car is desirable.
* Ability to work on own initiative – self-starter, able to prioritise tasks and manage time effectively.
* Good team player
* Willingness to embrace change
* A commitment to equal opportunities and diversity
* Symmetry between personal and organisational values
* Demonstrates the behaviours associated with Prestige Nursing & Care’s values
What we offer:
* 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service
* An additional day off for your Birthday
* Blue Light Card
* Refer with the Care Friends mobile app and earn extra money
* Cycle to Work scheme for our Head Office, Regional and Branch colleagues
* Long Service Awards
* Employee assistance programme (EAP) – confidential phone line and online support and resources available to you and your loved ones 24/7
* A range of Family Friendly Benefits – designed to offer you more support, flexibility, and additional time off when you most need it.
* Supportive working environment with ongoing learning and development opportunities.
* A friendly, agile and flexible working culture.
Please note:
In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role.
All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all.
We reserve the right to close this position early.
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