Technical Support Advisor - FRENCH SPEAKING - £competitive salary - REMOTE Opportunity The Technical Support Advisor is a key point of contact for our customers. This role is vital to the ongoing success of i6 by engaging with customers, solving problems via support requests and helping us ensure a consistent and reliable customer experience Role Key responsibilities: To provide front line technical support in fluent French to customers across the complete i6 product range and manage the problem to resolution either themselves or pulling on support from the development team. This is a 24/7, global service therefore the job holder will be required to work a variety of shift patterns. The role holder will manage the communication with the customer for the duration of the problem, keeping them updated with progress and any issues that will hinder the successful closure. They will also be responsible for answering incoming phone calls and troubleshooting customer technical problems within the i6 platform and hardware. Person Answer customer phone calls using fluent French speaking skills and respond to emails to accurately diagnose, prioritise and communicate customer issues. Respond and aid in the resolution of all submitted support tickets. Contact and implement customer canary testing resulting in full hardware updates so that all customers have the same Android Package Kit versions. Ensure all hardware repairs are sent and tracked through the correct process. Configure the tablets on return so that the customer receives their Hardware in the correct state. Prioritise and triage of incoming bugs on the bugs landing board. To cover on-call shifts one week out of a six-week rotation. Weekend cover from Fri 21.30 till Sun 21.00 Weekly shift rotation: Mon - Fri 05:00-13:30 / 21:00-05:30 / 08:00-16:30 / 13:00-21:30 As the organisation grows this will be moved to a full 24/7 Support model. Working weekends will then be required. Communicate with the wider business when required or necessary to ensure all goals are achieved. Work closely with other departments on customer-related service desk issues. Ability to assist and support other teams in Data entry and configurations. Assist in other projects provided by your manager that involve configurations and data entry within operational support. Benefits: Private health insurance Cash plan 25 days holiday (with ability to buy/sell an additional 5 days p.a.) & your Birthday off Enhanced Pension Contribution - 5% Apple MacBook Setup Hybrid OR Remote First Working, with the requirement to attend Quarterly Events at our offices in either Farnborough or Manchester, so you could be based pretty much anywhere in the UK. Company Bring Your Skills and Passion to Life at i6: i6 Group is the fastest-growing aviation fuel management technology provider - enabling smarter and greener operations for airlines, fuel service providers, and suppliers. We have developed the broadest, fully functioning cloud-based solution, next-generation management and mobile platform for aviation fuelling and business aviation and are expanding our operations from the UK across Europe, Asia, Canada, USA and Australia. We work with the world’s largest airlines including British Airways, Virgin Atlantic, JetBlue, Delta, Air Canada and Lufthansa and all the major fuel suppliers at many major airports. The Six i’s That Make i6: Improve - we’re open to new ideas and deliver an amazing customer experience Influence - we build strong relationships and make great decisions Impress - we work hard and smart to deliver great work on time Innovation - we share ideas, experiment and find new ways to solve challenges Intelligence - we continue to develop our skills, knowledge, and behaviours Integrity - we respect and embrace differences in people APPLY NOW