Veterinary Receptionist - Woodlands Vets
Practice Site:
1. Woodlands (Plymouth)
Woodlands (Plymouth)
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Woodlands Veterinary Group!
Location: Plymouth and Ivybridge
Contract: Permanent
Hours: 34 hours per week
Shift Pattern: Various shifts between 8.30am - 7pm Tuesday to Friday, and one in five Saturdays 8.30am to 1pm.
About Woodlands Veterinary Group:
We are a large friendly team working across two-sites dedicated to providing the best clinical care to our patients and providing outstanding customer service for our clients.
We pride ourselves on providing a friendly and inclusive atmosphere, with exciting opportunities for growth. Take a look at the practice here: Woodlands Veterinary Hospital, Manadon | The Vet Collection
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
· Answering phones and booking appointments
· Responding to queries via phone, in person and email
· Registering new clients
· Dispensing medications
· Taking payments
· Adhering to company policies and procedures to achieve key performance targets, client satisfaction and engagement
· And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we're looking for in our Veterinary Receptionist:
· Previous Receptionist experience is essential, veterinary experience is a plus!
· Resilient with the ability to cope with potentially distressing and emotional situations
· An excellent communicator with strong empathy
· Excellent customer service skills and experience in dealing with members of the public
· A positive attitude and excellent teamwork skills
· Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so