I have the privilege of representing a rapidly growing tech company based in the heart of Manchester city centre. My client has experienced phenomenal growth over the past few years and is looking for a Client Account Manager to join their team. Ideal candidates will uphold their positive company values and fit in with the culture, as well as being energetic, hard-working, positive individuals with a passion for helping people. As a Client Account Manager, you’ll be working with clients (B2B) to build and maintain strong relationships whilst nurturing the account to ensure it is performing at its optimum level. The Role
1. Building & maintaining strong customer relationships customers as their AM.
2. Expanding customer accounts, spotting opportunities, and liaising closely with the sales & customer service teams, operating as the bridge in between.
3. Proactively contacting customers on the phone and virtual calls.
4. Continuously monitoring customer progress, proactively addressing any issues.
5. Assisting customers in configuring and customising their account settings.
6. Providing and co-ordinating appropriate in-depth training on products & services
7. Proactively identifying customer needs and providing tailored solutions to ensure successful implementation of solutions.
8. Gathering customer feedback and insights to identify areas for improvement.
9. Focused on and a go...