Account Executive
Burgess Hill, West Sussex
Our long-term and established client is looking for an Account Executive to join their friendly team. The main focus of this role is the account executive responsibilities; however, you will also be required to handle a limited number of current orders to relieve the pressure on the order processing team. The salary is £30,000 - £32,000 plus an annual bonus of £900 - £1,800.
The role involves the following:
Account Executive Responsibilities:
1. Filter incoming enquiries and respond professionally & promptly if the senior sales team is not available.
2. Take a client brief and produce an accurate quote.
3. Assist with other sales tasks, such as sending out product samples.
4. Manage a shared inbox, filtering & distributing emails to team members.
5. Provide holiday cover for other members of the sales team.
Order Processing Responsibilities:
1. Receive an order from the sales team and manage it through the process to delivery and invoicing.
2. Liaise with suppliers to produce visual proofs and ensure the client's logo is used properly, obtaining proof sign-off from the client.
3. Undertake some basic artwork and check that client logos are correctly formatted.
4. Ensure products are printed correctly and that suppliers can deliver on time to the client.
5. Ensure product quality and, in the event of a client complaint or question, liaise with the supplier to settle any issues related to design, print quality, quantity, packing, and product quality.
6. Take responsibility for the dispatch and fulfillment of orders and liaise with couriers.
7. Provide holiday cover for other members of the order processing team.
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