Role summary
:
To support the Shift Manager in completion of daily de-briefs to ensure high standards of Customer service and courier compliance with all operational processes.
Key responsibilities
1. Daily completion of De-brief ensuring any service issues/failures are logged & communicated to Customer service, management team.
2. Ensuring all driver non-compliances are investigated & escalated accordingly.
3. Use of the company software to monitor performance supporting with on the road issues as required.
4. Ensuring all returned items are returned as per SOP.
5. Completion of Ad-hoc de-briefs as & when required.
6. Daily download of handheld scanners ensuring the condition of the any faults are reported.
7. All returns are coded correctly.
8. Completion of Ad-hoc vehicle audits.
9. POD & address data entry.
Additional information on this role
This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.
Benefits:
10. Competitive Rates of Pay
11. Holidays: 20 days increasing with length of service + bank holidays
12. Long Service Recognition scheme
13. Enhanced Maternity & Paternity
14. Company Pension Scheme
15. Life Assurance
16. Employee Assistance programme including 24/7 Virtual GP
17. DX Discounts Portal
18. Excellent opportunities for career progression and more!!
We look forward to hearing from you!