This is an exciting opportunity to join a fantastic team and support the delivery of Integrated Urgent Care and 111 across London. The successful candidate will be a central part of the management team at Barking and will help shape and manage the service going forward. We are looking for an inspirational, innovative, and emotionally intelligent leader with a can-do attitude who can support the team after a challenging couple of years for staff and patients alike.
The Team Manager will manage approximately 20 Service Advisors and Health Advisors in 111. The candidate will ensure that the team has the right level of support, training, and access to information and systems to deliver optimum service while ensuring patient safety and management of the workforce. The successful candidate will have experience in operational service delivery, line management experience, and strong interpersonal skills with attention to detail. There will be an expectation of working flexibly with the Croydon site where management cover is required.
As the only pan-London NHS provider, we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
Responsibilities:
1. Provide line management to a multi-disciplinary team of approximately 20+, including visible and accessible leadership to support and supervise staff within the call centre.
2. Be a role model leader by demonstrating effective and appropriate behaviours in both day-to-day and high-risk, difficult, and distressing situations.
3. Ensure that team members have the right level of support, training, guidance, and access to information and systems to deliver optimum service within productivity targets while ensuring patient safety.
4. Ensure that all staff deliver a high-quality service in line with the 111/IUC and Trust Policies and Procedures.
5. Support the Operation Supervisors to manage the shift, assisting with daily operational management and delivery of services.
6. Support the objectives of both 111/IUC and the Trust in respect of efficiency, Quality Governance, and performance.
7. Lead by example and work towards embedding the 111/IUC and Trust's core values and best practices.
8. Take responsibility for own continuous professional development.
9. Maintain own call-taking competencies by taking calls as requested or when triggers are met, ensuring that call review takes place.
10. Maintain a good understanding of all policies, procedures, and guidelines.
11. Attend all mandatory and statutory training and participate in the IPR process with the line manager.
12. Positively contribute to team working across LAS Integrated Urgent Care to achieve organisational objectives.
13. Contribute to service improvements and development. Support change in LAS including sharing and promoting best practice.
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