Express Recruitment are proud to be working on behalf of a rapidly growing Midlands-based Managed Service Provider, who due to continued success and ongoing expansion, are currently seeking a technically astute and customer focused IT Support Engineer to join their technical team.
In return, the successful candidate can expect to receive a competitive salary of up to c£30,000, plus additional employee benefits including exciting opportunities for further career progression and advancement.
Responsibilities
* Provide 1st, 2nd and occasionally 3rd line technical support to customers (both remotely and face-to-face), including occasionally travelling to different sites across Derbyshire/Nottinghamshire.
* Provide frequent feedback and updates to customers regarding their issues and requests.
* Record all actions, communications, and updates on the internal ticketing system – supporting tickets throughout their lifecycle.
* Manage IT assets such as laptops/monitors/printers.
* Deploy, support, and troubleshoot print services, IT hardware, Microsoft Operating Systems, and audio-visual services.
Skills & Experience
* Previous experience working within a similar 1st/2nd line technical support role desirable.
* Knowledge of standard tools such as Active Directory, Azure and further Office 365 applications beneficial.
* Solid understanding of networking infrastructure beneficial.
* Excellent and professional customer service skills, with excellent communication and listening skills.
* Previous experience within MSP environment desired but not essential.
* Full UK driving licence essential.
Vacancy Summary
Hours: Monday-Friday
Job Type: Permanent, Full Time
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
#J-18808-Ljbffr