Great Western Hospitals NHS Foundation Trust
To provide a comprehensive administrative service to the Outpatient Department. To participate in creating a welcoming and friendly environment for women and their partners in the Maternity Care Centre, Day Assessment Unit and Antenatal Clinic.
Main duties of the job
1. Support staff by undertaking administration duties in the Maternity Care Centre, Day Assessment Unit and Antenatal clinic.
2. Welcome women, birthing people to the department, check personal details are correct, escort to a room, as advised by the midwife.
3. Respond to all queries ensuring confidentiality is maintained.
4. Ensure telephone calls are responded to in a kind and compassionate manner.
5. Refer all telephone calls in relation to clinical matters to the midwife.
6. Assist in co-ordinating the booking of bank midwives where appropriate.
7. Liaise with other department/wards as appropriate.
8. Review incoming correspondence and take action as agreed with the co-ordinating midwife.
9. Ensure patients records, (both computerized and paper copies), are available and maintained throughout the patients care experience including filing when required.
10. Responsible for recording Admission, Discharge and Transfer into data system in a timely manner.
About us
The Maternity Care centre and Day Assessment Unit is a dedicated Outpatient department which has a strong team spirit and work ethic. We are a growing team with high standards and are proud of the care we give to women and their families. We look forward to welcoming new members to our friendly team.
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are:
* Service: We will put our patients first.
* Teamwork: We will work together.
* Ambition: We will aspire to provide the best service.
* Respect: We will act with integrity.
Job responsibilities
To provide a comprehensive administration service to support staff and to improve the patient journey. Please see main duties as outlined above.
1. Complete and keep up to date any daily administrative tasks and the communication board/diary.
2. Order non-stock items and stationery as required.
3. Monitor inboxes for Out of Area referrals, re-direct as necessary.
4. Complete printing orders/photocopying as required.
5. Liaise with supplies department to ensure the effective use of materials management and any non-stock items as requested by the senior midwife.
6. Report and complete works request book for all maintenance and repairs and expedite where necessary.
7. Maintain and organise reception areas.
8. Keep patient information stocked to appropriate levels.
9. Collate statistics when required by senior midwife.
10. Keep a log of equipment and send to biomed when servicing is required.
11. This role does not have a significant patient care component. Post holder is expected to deal with patients in a polite and helpful manner, ensuring confidentiality, should the need arise.
Person Specification
Qualifications
* Digital literacy-computer skills including, use of Microsoft office programs.
* A recognised qualification in Information technology.
Experience
* Working within a healthcare setting.
* Working as part of a team.
* Able to work alone.
* Experience within a Maternity Health Care environment.
Knowledge
* Ability to demonstrate effective communication skills (verbal/written/telephone/IT).
* Ability to organise /prioritise own workload.
* Ability to work to a deadline.
* Good interpersonal skills.
* Ability to liaise with other department throughout the Trust.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
Maternity Care Centre, Women's Outpatient Department, Floor 2, The Great Western Hospital.
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